Social Support Officer

Placements24; Greater London; On-site; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive salary

Professional development and training

Meaningful community work

Collaborative team environment

Travel allowances for outreach

Job summary

Placements24 is seeking a compassionate Social Support Officer to join their team in East London. You will assess needs, connect clients with social services, and guide them through bureaucratic processes to access benefits.

You will maintain confidential files, advocate for clients, and work with community resources. A Diploma or Certificate in Social Auxiliary Work or related field is required, along with experience in outreach and strong communication.

Qualifications

• Certificate or Diploma in Social Auxiliary Work, Community Development, or a related field.
• Previous experience in a social support or community outreach role.
• Good understanding of social welfare services and community resources in the Eastern Cape.

Responsibilities

• Assess the social and practical needs of clients and families.
• Provide information and referrals to relevant community services and support programs.
• Assist clients in navigating bureaucratic processes to access benefits and resources.
• Offer emotional support and guidance during challenging times.
• Maintain accurate and confidential client case files and progress notes.
• Advocate for clients' needs within various service systems in East London.

Skills

Communication

Empathy

Caseload management

Record-keeping

Advocacy

Independent work

Empathetic listening

Education

Certificate or Diploma in Social Auxiliary Work, Community Development, or a related field

Job description

About the Role

Our client is looking for a compassionate and proactive Social Support Officer to join their team in East London . This role is dedicated to assisting individuals and families within the community by connecting them with essential social services, resources, and support networks. You will play a crucial role in assessing needs, providing guidance, and empowering clients to overcome social and economic challenges. This position offers a direct opportunity to contribute to the well-being of the Eastern Cape community and foster positive change in East London .

Key Responsibilities

• Assess the social and practical needs of clients and families.
• Provide information and referrals to relevant community services and support programs.
• Assist clients in navigating bureaucratic processes to access benefits and resources.
• Offer emotional support and guidance during challenging times.
• Maintain accurate and confidential client case files and progress notes.
• Advocate for clients' needs within various service systems in East London .

Requirements

• Certificate or Diploma in Social Auxiliary Work, Community Development, or a related field.
• Previous experience in a social support or community outreach role.
• Good understanding of social welfare services and community resources in the Eastern Cape .
• Excellent communication, listening, and empathetic skills.
• Ability to work independently and manage a caseload effectively.
• Proficiency in basic record-keeping and reporting.

Benefits

• A competitive annual salary.
• Opportunities for professional development and training courses.
• Meaningful work contributing to community well-being in East London .
• A supportive and collaborative team environment.
• Provision for travel allowances for outreach activities.