Social Media Manager

dentsu; Stafford; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A leading company is looking for a passionate Social Media Manager to deliver social and content strategies. The role involves managing social media channels for high-profile clients, leading project teams, and providing insights to enhance audience engagement, creating a dynamic and rewarding working environment.

Benefits

Competitive Salary

Company-provided Medical Healthcare

Generous Pension provisions

Health and Wellness benefits

Volunteering days

Life Assurance

Diverse teams

Exciting work environment

Qualifications

• Experience managing social media for brands.
• Proficiency in social media tools and analytics.
• Ability to work in a fast-paced environment.

Responsibilities

• Setup and implement social media management projects.
• Lead client status meetings and deliver project insights.
• Manage content calendars and guide clients.

Skills

Social media management

Data interpretation

Audience engagement

Content creation

Moderation and safety

Tools

Meta Business Suite

Facebook

Instagram

YouTube

TikTok

X/Twitter

Job description

Social network you want to login/join with:

The purpose of this role is to deliver the Social and Content Strategy, managing social media channels and content streams, reporting to the Social and Content Manager or Head of Digital Marketing.

Job Title: Social Media Manager

Job Description:

Introduction

Our Social Media and Community Management team works with a broad range of big-name brands. Whether partnering with major broadcasters, charities, drinks brands or jewellery makers, our remit is to help our clients manage their organic social channels, encompassing trust & safety, content management and platform/tech management. We work closely with other dentsu teams and external agencies, including Paid Social, Strategy, Creative and Insights.

Our Social Media Managers manage the day-to-day operations of our clients’ social media channels and communities. The SMM team ensures that our clients’ channels are managed to the highest standards, whilst providing support and guidance for moderation and engagement teams. They serve as the central pivot between client, community, and moderation teams.

Purpose of the Role

As someone passionate about social media and keeping up with the latest trends, you will be a reliable source of knowledge and support for our clients and team. You should be proactive, adaptable, and able to work in a fast-paced environment. Occasional availability outside of office hours may be required to manage challenges.

Key Responsibilities

1. The setup and implementation of social media management projects with moderation, engagement, and outreach teams.
2. Leading and QA of project teams delivering moderation, engagement, and outreach across social media platforms and bespoke communities.
3. Liaising with client teams as the eyes and ears of their brand on social media.
4. Providing feedback and insights on audience interaction, content creation, and content planning.
5. Managing content calendars and publishing schedules, guiding clients on best practices.
6. Presenting in and leading client status meetings.

What you’ll bring

• Experience managing and hosting social media channels for brands, creating platform reports, and managing teams, with knowledge of social media tools and Meta Business Suite.
• Technical knowledge of running pages on Facebook, Instagram, YouTube, TikTok, and X/Twitter.
• Understanding of online moderation, trust & safety, safeguarding, and escalation processes.
• Knowledge of how brands leverage engagement, outreach, and tone of voice to grow channels.
• Experience extracting and interpreting data from social platforms and third-party tools to generate insights.

What we offer

This is a permanent role based in our London office with hybrid working. Alongside a competitive salary, benefits include:

• Competitive Salary
• Company-provided Medical Healthcare
• Generous Pension provisions
• Health and Wellness benefits
• Volunteering days
• Life Assurance
• Work in diverse teams with impactful work
• Exciting and rewarding environment
• Varied work across industries

Inclusion and Diversity

Our culture promotes bringing your whole self to work, fostering innovation and better outcomes. We encourage applications from people of all backgrounds, ages, nationalities, and abilities. We are open to discussing flexible and agile working arrangements and reasonable adjustments for disabilities or medical conditions.