Social Media Manager

OFWAT; Birmingham; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

Ofwat is seeking a Social Media Manager to lead their strategic communications to the public regarding important water sector issues. This role involves working in a collaborative environment with the Digital and Design team, ensuring impactful engagement across social media platforms. The successful candidate will have extensive experience in social media management, strong copywriting skills, and the ability to analyze and interpret data to inform strategies. Joining Ofwat means contributing to meaningful change in water services while enjoying a supportive, flexible work environment.

Benefits

Generous employer pension contribution

25 days annual leave, increasing with service

Access to exclusive discounts

Volunteering days

Recognition voucher scheme

Qualifications

• Extensive experience in a senior social media or digital content role.
• Strong copywriting and editing skills tailored for different platforms.
• Proficiency in analytics and ability to translate data into insights.

Responsibilities

• Shape communication via social media on key water sector issues.
• Lead content creation and ensure timely impactful social media presence.
• Collaborate with communications team for effective audience engagement.

Skills

Copywriting

Social Media Management

Content Creation

Analytics

Interpersonal Skills

Tools

Social Media Management Tools

Analytics Tools

Job description

Join Ofwat as a Social Media Manager in our Communications Team.

*Office Location: Birmingham (B5 4UA) or London (E14 4HD) with hybrid working*

About Us

We are Ofwat, the Water Services Regulation Authority, a non-ministerial government department responsible for regulating the water sector in England and Wales. Our work has genuine significance – no other organisation does the work we do. It’s unique and meaningful: keeping our water flowing; ensuring water bills don’t cost a penny more than needed; holding water companies to account. Come and work at the source of everyday life.

The Role

We’re looking for a creative and strategic Social Media Lead to help shape how we communicate with the public on some of the most important issues facing the water sector today. If you're passionate about using social media to inform, engage, and build trust with diverse audiences and you're confident leading content creation in a fast-paced environment, then we’d love to hear from you.

You’ll play a key role in our Digital and Design team, working closely with colleagues across the communications function to ensure our social media presence is timely, creates impact and is responsive.

This role reports to the Head of Digital and Design Communications and offers the opportunity to make a real difference in how Ofwat connects with ouraudiences.

About You

Below are some of the key essential experience, skills & knowledge required for this post:

1. Lead criterion 1: Extensive experience in a senior social media or digital content role, ideally involving high-impact or visible communications.
2. Lead criterion 2:Strong copywriting and editing skills tailored for different platforms (such as X and Instagram).
3. Experience using social media management tools to plan, schedule and monitor posts.
4. Familiarity with accessibility standards and inclusive content design.
5. Proficiency in using analytics tools to track performance, measure engagement and inform strategy.
6. In-depth knowledge of major social media platforms, their algorithms and best practices.
7. Ability to translate data into actionable insights and clear reporting for stakeholders.
8. Strong interpersonal skills to work across teams.
9. Understanding of diverse audience needs and how to tailor content accordingly.

Why You Should Join Us:

• Meaningful Impact: You will be joining a team with a sense of mission at its core aiming to build a lasting legacy for future generations by securing our long-term water resilience.
• Innovative Work Environment: We embrace agile and new ways of working and have a culture build on trust, flexibility, and collaboration.
• Development Opportunities: Gain valuable experience and develop your skills in a supportive and dynamic setting.
• Work-Life Balance: Enjoy the flexibility of working from home combined with the benefits of in person collaboration in our London or Birmingham offices
• Fantastic employer pension contribution of nearly 30%.
• 25 days’ annual leave, increasing to 30 with each year of service, plus bank holidays and an extra 2.5 days of privilege leave.
• Access to exclusive discounts on a variety of goods and services, including retail outlets, theatre tickets, holidays, insurance, and a gym membership.
• Fees paid for membership of relevant professional bodies.
• Up to 3 volunteering days per year.
• Recognition vouchers scheme rewarding your hard work.
• Generous shared parental leave and pay supporting your family life.

Follow the link to Apply for full details about the role, please ensure you have submitted your Applications in full before the below deadline.

Closing date:23.55 on 1st July 2025