Social Media & Content Creator

Pact Coffee | B Corp™; Greater London; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Hybrid working model

Flexi-time core 10:00-16:00

23 days holiday + Christmas period

Monthly coffee allowance

Enhanced Workplace Pension

Income Protection

Group Life Assurance

Cycle to Work Scheme

Workplace Nursery Benefit

Employee Assistance Program

Job summary

Pact Coffee is seeking a Social Media and Creator Manager in London to lead our organic content and creator partnerships. You’ll own two levers—organic content and a creator program—shoot and edit content, and collaborate with our Creative Strategist and Growth Manager to turn insights into better posts.

You’ll also manage creator budgets and drive content that fuels subscriptions, B2B, and grocery in a hybrid London office setup.

Qualifications

• You're brilliantly organised and can manage a busy content calendar.
• You are data-driven and can explain what content works and why.
• You collaborate well and put colleagues at ease in front of the camera.
• You love creating and have a sharp instinct for stopping the scroll and holding attention.
• You have experience managing organic social media for a consumer brand.
• You have experience managing micro-creator or influencer partnerships.
• You're happy to work in the London Bridge office three days a week, Tue–Thu.

Responsibilities

• Building a pipeline of creator content for UGC and lo-fi videos for organic and paid channels.
• Owning the creator relationship end-to-end—finding talent, negotiating rates and usage rights, managing gifting and partnerships.
• Exploring an influencer affiliate programme if opportunities arise.
• Running Pact's organic presence across subscription, B2B, and grocery audiences.
• Planning, creating, and scheduling organic content with the wider comms team.
• Using data and trends to grow reach and feed insights back to the team.
• Planning, shooting, and editing your own video content for both organic and paid channels.
• Showing customers behind the scenes from sourcing to roasting to packing.
• Working with Brand Activation to turn trade shows and events into timely content.

Skills

Organised

Content calendar

Data-driven

Collaboration

Creative

Meta platforms

Influencer partnerships

London-based

Job description

About Pact Coffee

We're Pact, and we're here to change the world of coffee.

About Pact Coffee

We're Pact, and we're here to change the world of coffee. We seek out the earth's best beans from the world's best growers, lovingly roast them, and serve them to you at their freshest. Our long-term partnerships with these growers mean we can offer over 200 coffees a year, each with its own story. You'll find our speciality coffees in kitchens across the UK through our subscription and store, on the shelves at Waitrose and Ocado, on Amazon, and in offices, cafes and restaurants around the country. Everyone at Pact shapes what we do, from sourcing and marketing to delivering coffee to your doorstep. Last year, we roasted over half a million kilograms of coffee and expanded our team to 70 across our head office near London Bridge and our Surrey roastery. Fancy making a Pact with us?

The Role

Love great coffee, great content, and making things happen? We're looking for a Social Media and Creator Manager to turn scrollers into Pact sippers. You'll be the creative force behind Pact's social plan, owning two connected levers - our organic content presence, plus establishing and running a creator content process that fuels both organic and paid. You'll also plan, shoot, and edit your own content, and work closely with our Creative Strategist and Growth Manager to make sure every learning and insight makes the next post better. You'll have your own budget for creator partnerships and influencer gifting, making sure it works hardest when it matters most, like Christmas. And because you'll sit within Growth Marketing, you'll see exactly how your work drives sales across subscription, B2B, and grocery.

What you'll be doing

Creator management

• Building a pipeline of creator content to produce UGC and lo-fi videos designed for organic and paid channels. Working with our Creative Strategist and Growth Manager to turn what works organically into paid performance
• Owning the creator relationship end-to-end - finding the right talent, negotiating rates and usage rights, managing gifting and paid partnerships, and briefing creators to make content that performs
• Exploring what an influencer affiliate programme could look like for Pact. If the opportunity's there, you'll build it

Organic social media

• Running Pact's organic presence, making sure everything we publish sounds like us and speaks to our subscription, B2B, and grocery audiences
• Planning, creating, and scheduling organic content with our wider comms team, so social works hand in hand with PR and CRM
• Using data, audience insight, and the latest platform trends to build on what's working, test new formats, grow our reach, and bring the best opportunities back to the team

Lo-fi in-house content

• Planning, shooting, and editing your own video for organic and paid channels, from quick-turnaround reactive posts to repeatable series
• Taking our customers behind the scenes at Pact, from sourcing to roasting to packing
• Helping our team feel comfortable and confident in front of the camera
• Capturing the buzz when we're out and about.
• Working with our Brand Activation Manager to turn trade shows, events, and pop-ups into timely content across our channels

Requirements

• You're brilliantly organised.
• You keep a busy content calendar running smoothly, and you never miss a deadline.
• You're led by data - you use performance insight to decide what to make next, and you can explain what's working and why
• You don't just collaborate - you bring people into your world. You're keen to get stuck in, easy to work with, and great at putting colleagues at ease in front of the camera
• You love creating, you have a sharp instinct for what stops the scroll and how to hold attention once you've got it
• You've successfully managed organic social media for a consumer brand, ideally on Meta platforms
• You've enthusiastically managed micro-creator or influencer partnerships, including scouting and negotiating fees
• You're happy working in the London Bridge office three days a week, Tuesday to Thursday, and the occasional evening or weekend when we're out at events

Benefits

Salary bracket:

£30,000 - £40,000 per annum

Our Head Office is in London Bridge, but we offer a hybrid, flexible working environment. We have an engaged, collaborative approach to work, supportive leadership team, and our perks are great.

Here are some of the Pact Perks we currently offer:

• Hybrid working model (everyone is in the office Tuesday, Wednesday and Thursday)
• Flexi-time working, with core hours (10:00-16:00)
• 23 days holiday (increasing annually up to 27 days) plus 3 days extra between Christmas & New Year, plus a day off for your birthday!
• Monthly at-home coffee allowance
• Enhanced Workplace Pension
• Income Protection
• Group Life Assurance
• Cycle to Work Scheme
• Workplace Nursery Benefit
• Employee Assistance Program (inc. counselling)