Social Media Community Executive

Dementia UK; Greater London; Hybride; GBP 33 000 - 36 000; Plein temps

Résumé du poste

Dementia UK is seeking a Social Media Community Executive in London to manage day‑to‑day engagement across our channels, respond to comments and messages, and help build a supportive online environment for families affected by dementia.

This newly created, hybrid role focuses on meaningful engagement and timely, compassionate responses, with oversight from the Social Media Manager and collaboration with an external moderation agency to ensure safe communities.

Description du poste

Social Media Community Executive

Company: Dementia UK

Salary: £33,000 to £36,000 a year

Hours: Full-time

Location: London, EC3N 1RE

Working pattern: Hybrid - 4 days remote

Job type: Permanent

Posting date: 6 Nov 2026

Closing date: 11 Nov 2026

Help us build supportive online communities where families affected by dementia feel heard and connected.

Social media is often one of the first places people turn to for information, advice and support. At Dementia UK, we want to make sure every interaction is helpful, compassionate and reflects our commitment to families facing dementia.

As our Social Media Community Executive, you will take on a newly created role, helping us strengthen relationships with our online communities and develop our presence across social media platforms, including exploring new opportunities on Reddit. This is a community management role rather than a content creation role, with a focus on meaningful engagement, building trust and ensuring people receive timely and compassionate responses.

Working closely with our Social Media Manager, you will manage day‑to‑day community engagement, responding to comments, questions and messages across our channels. You will help create a safe and supportive online environment, handling sensitive conversations with empathy and knowing when to escalation concerns, including safeguarding or reputational risks.

You will also use social listening to understand what people are saying about Dementia UK and the challenges families are facing. By identifying trends, recurring questions and opportunities for engagement, you will share valuable insights with colleagues to help inform our communications and improve how we support our audiences.

You will bring experience of managing and moderating online communities on behalf of an organisation, with the confidence to handle challenging conversations and respond appropriately to sensitive issues. You will have excellent written communication skills, strong judgement and the ability to manage a high volume of interactions while maintaining accuracy and attention to detail.

Proactive, curious and collaborative, you will enjoy building relationships, sharing ideas and finding new ways to engage with online communities. You will also be comfortable working with our external moderation agency and colleagues across the charity to ensure a consistent and responsive approach.

If you are passionate about building positive online communities and want to use your experience to make a difference for families affected by dementia, we would love to hear from you.

Our culture

In addition to offering a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a workplace culture that looks after our people to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation lead and positively contribute to our working groups around health and wellbeing, menopause, and equity, diversity and inclusion.

Our supportive and nurturing workplace culture has recently earnt us recognition as the Sunday Times Best Place to Work in the non‑profit and charities sector 2025 (big organisation).

Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate differences and individuality and encourage everyone to feel comfortable being themselves at work.

Dementia UK is a Disability Confident employer. If you would like support to make an application, contact [e-mail].

Proud member of the Disability Confident employer scheme

By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.

*Please note that any decision on flexible working is based on business needs

When you apply for a job at Dementia UK, we will collect certain information about you to process your application and assess your suitability for the role. Further details can be found in our privacy notice.

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.