Social Media Assistant

JR United Kingdom; Birmingham; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player seeks a Social Media & Customer Executive to enhance community engagement and manage online forums. This role offers the opportunity to work in a hybrid environment, balancing office and remote work, while fostering a vibrant online community. The ideal candidate will thrive in a creative setting, leveraging their expertise in social media and customer interaction to drive meaningful connections. Join a recognized employer dedicated to innovation in the home interiors sector, where your contributions will shape customer experiences and community dynamics.

Qualifications

• Proven experience in managing online communities and social media platforms.
• Strong content creation skills and understanding of customer engagement.

Responsibilities

• Manage and moderate online forums, ensuring respectful interactions.
• Create engaging content and run campaigns for community growth.

Skills

Community Management

Content Creation

Customer Engagement

Social Media Management

Analytics

Tools

Community Management Tools

Social Media Platforms

Job description

Social Media & Customer Executive

Location: Staffordshire, UK (Hybrid: 2 days in the office, 3 WFH)

Company: Home Interiors brand, with over 25 years of trading experience, serving global markets including UK, Europe, and USA. Recognized as a Sunday Times Top 10 Employer.

About the Role:

This role is within a leading global Home Interiors and luxury consumer goods company, responsible for managing and growing the company's social media and community forums. It offers creative freedom and a dynamic work environment focused on customer experience and content innovation.

Key Responsibilities:

1. Manage and moderate online forums and discussion platforms, ensuring respectful and engaging interactions.
2. Develop community guidelines and foster organic community growth.
3. Organize live Q&A sessions and expert discussions to enhance user engagement.
4. Collaborate with customer service to address queries and support product discussions.
5. Create and post engaging content, run campaigns, and coordinate with social media teams for consistent messaging.
6. Develop online groups for trade professionals, organize industry events, and share market insights.
7. Track and analyze community engagement metrics, provide reports, and implement improvements based on insights.

Ideal Candidate:

• Proven experience in managing online communities, forums, or social media platforms.
• Experience in customer engagement and moderation in B2C or B2B contexts.
• Strong content creation skills and understanding of content-driven engagement.
• Ability to respond quickly to queries and moderate discussions effectively.
• Familiarity with community management tools, social media platforms, and analytics.