Social Listening & Engagement Manager - Croatia & Slovenia

Konecta Digital and SL&E Team for Coca-Cola; London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

Join Konecta Digital's dynamic social media team as a Social & Consumer Care Manager, supporting Coca-Cola's digital transformation efforts. Engage with consumers through innovative digital experiences, ensuring community management and top-tier service. Bring your passion for social media and expertise in consumer care to make a significant impact.

Benefits

Open Location

Hybrid working model

Qualifications

• Experience in consumer care, community management or social media marketing.
• First working experience in a PR, media or marketing agency.
• Fluent in English and other languages preferred.

Responsibilities

• Respond to consumer questions on social media.
• Manage day-to-day social media operations.
• Report on monthly social & care activities.

Skills

Communication

Social Media Engagement

Community Management

Tools

Sprinklr

Job description

Location: Open Location

️ Languages: English (fluent)and Slovenian (native) Croatian (native) Serbian (plus)

Contract: 40h a week, full time, Hybrid

Powered by Konecta, we support our partner's digital transformation and cultural change by staying transparent and inclusive, seeking for progress rather than perfection.

We are currently looking for an exceptional Social & Consumer Care Manager who will help us to drive our mission in bringing innovative experiences, data-driven thinking, social and digital capabilities into a constantly changing ecosystem, as part of our outsourced collaboration with The Coca-Cola Company across Europe. You will become a part of a social media team who engages, on behalf of our partner, with consumers and online communities through relevant conversations, content & experiences. This is a fantastic opportunity to start a social media career with iconic brands.

What you’ll do for us? Your main responsibilities:

• Respond to consumer questions & querieson various social and digital channels in line with our brand tone of voice

• Manage day-to-day social media operations regarding consumer care, reactive community management and Public Affairs and Communication (PACS) providing best-in-class service to Coca-Cola.

• Reporting monthly social & care activities

• Keeping the local Sprinklr dashboards accurate and current

• Follow the recent advancements on Sprinklr and help in the troubleshooting of issue

• Joining in meetings with key stakeholders regarding consumer care, promos, activations

• Collecting Q&As from respected stakeholders for each campaign and promos

• Be the key point of contact between your local Coca-Cola stakeholders across marketing, care and PACS

• Day to day relationship management with various internal and external stakeholders, across marketing and public relations

• Coordination and collaboration with other partner agencies when needed. Such as promo delivery agency, media agency, PR agency

• Reporting under the supervision of an experienced team leader to coordinate activities

Above all, you arepassionate about Social Media and you areconfidentin your expertise. You are a hard-workingindividual with a background in either consumer care, community management orsocial media marketing.You have a first working experience in a PR, media or marketing agency with relevant social media track record (media, marketing, PR, etc) and can display a lot of enthusiasm for the FMCG industry and representing iconic brands on social media.

You haveexceptional written and verbal communications skillswith perfect command of grammar andability to writepersuasive copy that takes simple consumer questions and turns them intoengaging conversationsbuilding meaningful connectionswith the audience. You demonstrate a deep understandingof thesocial technology universe and knowledge of key digital best practices.

You have experience in managing multiple, competing priorities, duties and projects. You are not afraid to getstuck in and take ownership, work under pressure and meet tight deadlines to deliver best-in-marketsocial learnings to continuously engage and retain brand fans.

Important: Konecta Team is dedicated to exclusively support the digital strategy of its client Coca-Cola. You will be employed by Konecta or our local 3rd party employment partner who will be responsible for all aspects related to the employment contract and relationship. You will be part of an amazing team tasked to drive the digital strategy and transformation for Coca-Cola, covering aspects such as digital marketing & operations, digital commerce, social listening, publishing, data & programmatic, digital experiences and innovation.