Social Impact Stakeholder Manager

BT Group; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Social Impact Stakeholder Manager to lead transformative initiatives that empower communities and enhance digital skills across the UK. This role focuses on delivering impactful programs that support young people, small businesses, and digitally excluded communities. The ideal candidate will thrive in a collaborative environment, leveraging their project management and communication skills to engage stakeholders and drive positive change. Join a forward-thinking organization committed to making a real difference in society, while enjoying a competitive salary and a range of flexible benefits.

Benefits

25 days annual leave

Flexible benefits

World-class training opportunities

Discounted broadband and mobile packages

Electric vehicle salary sacrifice scheme

Access to retail discounts

Support for working parents

Qualifications

• Experience in managing social impact programs and stakeholder relationships.
• Strong analytical skills to assess program effectiveness and community needs.

Responsibilities

• Lead the delivery of social impact programs across various UK regions.
• Collaborate with stakeholders to enhance community engagement and participation.

Skills

Project Management

Stakeholder Engagement

Data Analysis

Community Engagement

Communication Skills

Education

Bachelor's Degree

Master's Degree

Tools

Data Analysis Tools

Communication Platforms

Job description

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Social Impact Stakeholder Manager

Posting Date: 29 Apr 2025

Function: Corporate Functions

Location:

1 Braham Street, London, United Kingdom

Salary: Competitive Salary & Great Benefits

Location: London, Birmingham, Bristol

Closing Date: 08/05/2025

Our 2030 Ambition is to be the world’s most trusted connector of people, devices, and machines. We aim to achieve this by building strong foundations, delivering exceptional customer experiences, and fostering a sustainable future.

The Corporate Affairs team enhances BT Group’s reputation and ensures we live our values. Our Social Impact Team is key to this mission, focusing on community engagement across the UK and NI.

As we develop the UK’s digital infrastructure, we aim to support:

• Young People: Enhancing their digital skills and career aspirations in technology and data.
• Older and Digitally Excluded Communities: Teaching them to use digital devices for everyday needs and online safety.
• Small to Medium Businesses (SMBs): Helping them build the digital skills necessary for growth.

Our initiatives are powered by employee volunteering, encouraging colleagues to share their skills and learn new ones while making a difference in their communities.

We collaborate with internal and external communications teams to share insights and stories about our impact. By collecting and analyzing data, we can effectively demonstrate our thought leadership and engage with key stakeholders.

What you’ll be doing

The role involves leading the end-to-end delivery of BT Group's social impact programs for BDUK, with an emphasis on identifying key project risks, assumptions, issues, and dependencies. Responsibilities will be shared with a peer across six main workstreams in various UK regions:

• Empower small businesses in England to offer apprenticeships.
• Support local schools in preparing students for the workforce.
• Accelerate growth and skill development for small businesses.
• Enhance employability and entrepreneurship opportunities for young people.
• Improve digital skills for individuals over 55.
• Coordinate with Openreach teams for pop-up events promoting local initiatives.

Additional responsibilities include:

• Collaborating with key regional leads in Openreach and BT Group to align deliverables with broader regional narratives, showcasing our work as needed.
• Identifying external stakeholders in local authorities and relevant organizations to raise awareness and encourage participation in our programs.
• Creating and managing comprehensive communication plans to promote our programs and maximize reputational benefits.
• Supporting continuous improvements to enhance program efficiency and impact.
• Partnering with volunteering leads, CFU leads, and internal communication teams to promote volunteer opportunities for BT Group colleagues.
• Designing and delivering pop-up events in each program region to raise awareness of our social impact initiatives, in collaboration with community partners.
• Working closely with the Social Impact Partnership Manager and providing coverage when required.
• Up to a 10% on-target bonus
• 25 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.
• Discounted broadband, mobile and TV packages
• Access to 100’s of retail discounts including the BT shop
• 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
• Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
• Brand new electric vehicle salary sacrifice arrangement
  

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.