Social Impact Product Coordinator

TikTok; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

TikTok seeks a Social Impact Coordinator to lead impactful CSR programs. This role involves collaborating with NGOs, managing advertising credits, and driving campaigns that deliver social value through innovative solutions. The ideal candidate is passionate about social impact, has excellent communication skills, and enjoys dynamic teamwork.

Qualifications

• Experience in managing operating systems and processes.
• 2-3 years of experience in social impact.
• Self-motivated and excels in fast-paced environments.

Responsibilities

• Drive the CSR advertising credits program for NGOs.
• Oversee campaign execution and analyze performance data.
• Collaborate with NGOs and internal teams for donation stickers.

Skills

Coordination

Communication

Problem-Solving

Flexibility

Education

Bachelor's degree in social sciences, communications, business, operations or management

Job description

Responsibilities
Join our dynamic Global Corporate Social Responsibility team and lead the efforts to create meaningful social impact programs that demonstrate our societal value. If you have a passion for driving positive change and enjoy cross-functional collaboration, we encourage you to apply.
The Social Impact Coordinator will be an integral member of the Global CSR team and work very closely with the Brand and Communications Team and the Public Policy Team. The team's work spans a broad and diverse range of functions and workstreams, including designing and implementing social, climate and employee impact strategies as well as working collaboratively across disciplines to bring the right resources, expertise, and experience to each aspect of Environmental Social Governance (ESG). The mission of the team is to deliver positive social impact and environmental sustainability through our platform, products and people that increase brand trust and performance.

Responsibilities

- Drive the CSR advertising credits program efficiently, enabling NGOs and impact partners to grow on TikTok.
- Educate NGOs and their agencies on TikTok’s advertising solutions, best practices, and campaign strategies to maximize impact.
- Oversee campaign execution, analyze performance data to generate insights, and optimize advertising offerings.
- Scale and manage the onboarding process for the TikTok Donation Sticker feature to support in-app fundraising efforts.
- Collaborate with NGOs, vendors, and internal teams to activate donation stickers for local and global campaigns, including emergency response efforts.
- Work closely with cross-functional teams to troubleshoot issues and ensure a seamless platform experience for NGOs.

Qualifications
Minimum Qualifications

- Bachelor's degree or above in relevant fields such as social sciences, communications, business, operations or management
- Experience in managing operating systems, processes and workflow
- Excellent coordination and communication skills across multiple cross-functional teams and externally with NGOs
- Passionate about CSR, and motivated to drive positive impact

Preferred Qualifications

- 2-3 years+ experience working in the space of social impact either in non-profit or corporate settings
- Strengths in problem-solving and issue-resolution
- Flexibility in cross time zones and global cooperation
- Self-motivated individual who excels in a fast-paced environment

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.