Social Account Director

Pink Giraffe; Greater London; Hybrid; GBP 51,000 - 85,000; Full time

Benefits offered by this job

Hybrid working arrangement

25 days annual leave + birthday off

2 weeks work-from-anywhere allowance

Team socials and agency events

Ambitious brands and growing agency

Job summary

Pink Giraffe is seeking an experienced Social Account Director for a 12-month maternity cover in London. The role blends senior client liaison, team leadership and creative thinking with a hybrid setup (3 days in office).

You will oversee three client accounts, mentor two direct reports and shape campaigns from concept to delivery, focusing on growth, client satisfaction and strong creative outcomes. This fast-paced agency rewards strategic thinking, exceptional communication and a collaborative

Qualifications

• Proven experience as a social media Account Director or senior Social Media Manager.
• Experience in client-facing agency roles with multi-account responsibility.
• Strong leadership, communication and presentation skills.
• Commercial awareness and growth mindset.
• Fluent English with excellent written and verbal communication.

Responsibilities

• Oversee three client accounts and drive creative excellence.
• Lead and mentor two direct reports and coordinate cross-functional teams.
• Develop campaigns, proposals and strategies with measurable growth.
• Ensure high client satisfaction and delivery on time and budget.

Skills

Client relationship management

Team leadership

Strategic thinking

Digital/social media expertise

Stakeholder management

Job description

Social Account Director – Full Time (12-Month Maternity Cover) (Immediate Start)

Location: London

Start Date: ASAP (Ideally in September)

Hybrid Working: 3 days in office (Mon, Wed, Fri) the rest from home

Agency: Social Media Agency focused on Organic, UGC, EGC, Always-on and Lo-fi social.

Are you an experienced agency-side Social Account Director or client facing Senior Social Media Manager who thrives on building client relationships, driving creative excellence and leading high-performing teams?

Do you have a proven track record managing multiple accounts while balancing strategic thinking, commercial growth and outstanding client service?

We are looking for an Account Director to join a superb social media agency on a 12‑month maternity cover contract.

This role will oversee three key client accounts, manage two direct reports and act as the senior day-to-day client lead.

The successful candidate will be highly organised, commercially minded, socially fluent (organic-first) and comfortable operating in a fast-paced agency environment.

The Role

The Social Account Director will own the day-to-day relationship across three client accounts, ensuring excellent delivery, strong commercial performance and consistently high creative standards. Working closely with the strategy and paid (and managing x2 Social Media Execs), you will help shape campaigns, identify growth opportunities and ensure clients receive exceptional service.

This is a hybrid role that combines senior client liaison, team leadership and lots and lots of creative thinking. You will manage two team members, oversee account performance and play a key role in developing new creative ideas, proposals and opportunities for clients.

Key Responsibilities

• Lead and manage relationships across three client accounts.
• Act as the primary senior point of contact for key client stakeholders.
• Manage and develop two direct reports, providing mentorship, guidance and performance management.
• Ensure all client deliverables are completed on time, on budget and to a high creative standard.
• Lead client meetings, agendas, presentations and follow-up actions.
• Oversee in its entirety the organic content production and ideation for three highly important accounts.
• Proactively introduce new content ideas, creative concepts and social-first thinking.
• Work collaboratively with strategy, paid and production teams to deliver standout campaigns.
• Develop client-ready proposals, presentations, strategies and pitch materials.
• Identify opportunities to grow retainers and introduce additional agency services.
• Maintain a strong commercial understanding of account performance and revenue opportunities.
• Oversee reporting, campaign performance reviews and strategic recommendations.
• Support new business activity, pitches and agency growth initiatives.
• Ensure feedback is effectively managed and translated into actionable improvements.

Attributes & Experience

• Proven experience as a social media Account Director within a social, creative or integrated agency. (Or a Senior Social Media Manager)
• Strong agency background is essential.
• Exceptional client relationship and stakeholder management skills.
• Highly socially fluent, confident and credible with senior decision-makers.
• Strong multitasking and prioritisation skills with the ability to manage multiple workstreams simultaneously.
• Experience leading and developing teams.
• Commercially aware with experience growing client relationships and identifying revenue opportunities.
• Exceptional understanding of social media, content marketing and creative campaign development.
• Excellent written, verbal and presentation skills.
• A proactive, solutions-focused mindset and ability to thrive in a fast-paced environment.
• Strong attention to detail and commitment to delivering high-quality work.

Our Offer

• Salary up to £85,000 depending on experience.
• 12-month fixed-term maternity cover contract.
• 25 days annual leave plus your birthday off.
• Hybrid working arrangement.
• 2 weeks work-from-anywhere allowance each year (pro rata).
• Regular team socials and agency events.
• Opportunity to work with ambitious brands and a growing agency.

The Account Director will report into the Managing Director and work closely with the wider leadership team.