SOC Analyst

E-Solutions; United Kingdom; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading IT service provider in the United Kingdom is seeking a Subject Matter Expert to ensure timely resolution of incidents and maintain quality compliance. You will facilitate customer satisfaction by understanding issues through meetings and validating analyses. The ideal candidate should have expertise in Cyber Security-SOC as an Analyst. This position offers a strategic role in enhancing service delivery.

Responsibilities

• Ensure on-time resolution & quality compliance of escalated tickets.
• Perform value addition activities including mentoring and documentation.
• Validate Change Order Implementation Plan & participate in Capacity planning.
• Participate in customer meetings to ensure positive feedback.
• Validate analyses and reports for performance improvement.

Skills

Cyber Security-InfraSec-SOC ANALYST

Job description

Subject Matter Expert (Support&Ops)

Job Summary
To ensure on-time resolution of escalations/incidents through efficient analysis as per the SLA and quality norms and ensure positive customer satisfaction.

(1.) Key Responsibilities
1. To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA
2. To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.
3. To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning
4. To ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced
5. To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders

Skill (Primary)

Cyber Security-InfraSec-SOC ANALYST