Snr. Manager Regional Site Operations

GSK; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

GSK seeks a Senior Manager Regional Site Operations to lead the Site Experience Analysts and deliver the on-site technology experience across the region. You will balance local site needs with a consistent global standard, working with platform teams to ensure seamless service at large campuses, laboratories, and offices.

You will plan coverage, manage remote support, and act as the escalation point for site tech issues, driving automation and AI-assisted operations to reduce repetitive work and

Qualifications

• Leadership experience in IT site operations or end-user services.
• Experience across multiple locations and countries with consistent standards.
• Experience with manufacturing, laboratory and office site environments.

Responsibilities

• Lead Site Experience Analysts across the region and define ways of working.
• Own on-site technology experience including meeting rooms, local infrastructure, and device support.
• Apply global site experience standards while adapting to site types.
• Plan coverage across sites balancing on-site and remote support.
• Escalation point for site technology issues through to resolution.
• Use telemetry to prevent issues and improve user experience.
• Collaborate with facilities, business teams and platform teams.
• Support site projects, moves, expansions, closures, and refresh programmes.

Skills

Site operations

Team leadership

On-site tech

Global standards

Education

Bachelor's/Master's in IT/Business/Engineering

Tools

Microsoft 365

Entra ID/Azure AD

Job description

At GSK, we unite science, technology and talent to get ahead of disease together. We are a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together. We’re proud to be leading a healthcare revolution, and we’re looking for people who can help us deliver on our ambition.

Role Overview

The Snr. Manager Regional Site Operations leads technology site operations across a region, running the team of Site Experience Analysts who deliver the on-site technology experience at GSK locations. The role is accountable for the quality and consistency of that experience across every site in the region, from large campuses to small offices.

Site operations is one of the most visible parts of the technology function, because it is where people encounter technology in person. The role balances local responsiveness against a consistent global standard, works closely with the platform teams whose services land at sites, and represents site realities in decisions taken centrally.

In this role you will

• Lead the Site Experience Analysts across the region, setting expectations, coverage and ways of working, and developing the capability of the team.
• Own the on-site technology experience for the region, covering meeting room and collaboration technology, local infrastructure, device support and the technology people encounter at their location.
• Apply the global site experience standard consistently across the region, while adapting to the genuine differences between manufacturing, laboratory, office and small sites.
• Plan and manage coverage across sites, balancing on-site presence, remote support and partner-delivered capability against demand and site criticality.
• Act as escalation point for site technology issues in the region, taking ownership through to resolution with the teams that hold the fix.
• Work proactively to prevent issues, using site telemetry, meeting room health and experience data to fix problems before they are reported.
• Partner with site leadership, facilities and business teams so that technology supports what actually happens at each location.
• Support site level projects and change, including refresh programmes, moves, expansions and closures, working with the relevant platform and project teams.
• Hold managed service partners to the standard for the elements of site support they provide, and elevate where performance falls short.
• Represent site realities to the platform and product teams, so that services are designed for how they land at a location and not only for how they work centrally.
• Measure and report regional site experience, using service data and direct feedback, and act on what it shows.
• Drive automation and AI assisted operations at site level, reducing repetitive manual work and enabling analysts to spend time on experience rather than transactions.

Why you?

Basic Qualifications

• Bachelor's or Master's degree in Information Technology, Business, Engineering or a related field, or equivalent experience.
• Considerable experience in IT site operations, end user services or technology support roles, including experience leading a team.
• Proven experience running technology support across multiple locations in more than one country.
• Experience leading a distributed team and holding a consistent standard across sites of different sizes and purposes.
• Experience of the technology environments found at manufacturing, laboratory and office locations, and the different demands each places on support.
• Experience planning coverage across on-site, remote and partner-delivered support.
• Experience holding managed service partners to agreed standards, including through escalation.
• Experience supporting site level change such as refreshes, moves, expansions or closures.
• Familiarity with site telemetry and AI assisted operations applied to reducing repetitive manual work.

Preferred Skills

• Microsoft 365 (Teams, SharePoint, OneDrive, Zoom, Teams Meeting Room, Proofpoint, Copilot, Claude)
• Identity and access management (Entra ID/Azure AD, conditional access, Zero Trust)
• Endpoint management (Intune, SCCM, Jamf, Tanium)
• Identity and access management (Entra ID/Azure AD, conditional access, Zero Trust)
• Virtual desktop/DaaS (Citrix, AVD, W365, Secure file transfer)
• Enough technical depth to challenge vendors and interpret root cause analyses

Other Job-Related Skills/Background

• Strong operational leadership, able to hold a consistent standard across sites the role cannot visit often.
• Practical technical knowledge across devices, meeting room technology and local infrastructure.
• Excellent stakeholder skills with site leadership, facilities and business teams.
• Sound judgement on where to invest effort across sites of very different size and criticality.
• Ability to hold suppliers to account while keeping the working relationship productive.
• Cultural awareness and adaptability when working across countries and time zones.

Closing Date for Applications: Sunday 1st November 2026 (COB)

#AGTech

Skills

CI/CD, Cloud Based Services, Configuration Management (CM), Data Center Infrastructure Management (DCIM), Disaster Recovery (DR), Financial Operations, Identity Access Management (IAM), Incident Management, Operating Systems (OS), Performance Tuning, Scripting, System Monitors, Vulnerability Management

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive.

We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.

We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us at [e-mail] where you can also request a call.

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