Manufacturing Operations Support Manager

GSK; Washington; On-site; GBP 60,000 - 80,000; Full time

Job summary

GSK in the United Kingdom is seeking a manufacturing operations support lead to partner with operations, quality, engineering and supply teams. You will ensure safe, compliant and reliable production while coaching others and driving continuous improvement.

Based at a UK site, the role may involve shift work and occasional extended hours as you coordinate daily activities, manage deviations and support audits to maintain production continuity.

Qualifications

• Experience in a regulated manufacturing or packaging environment.
• Operational role with day-to-day delivery responsibilities.
• Experience managing deviations, investigations and corrective actions.
• Experience supporting audits and inspection readiness.
• Track record of continuous improvement or operational change.
• Right to work in the United Kingdom.

Responsibilities

• Lead and coordinate daily operational support activities to meet production schedules, safety and quality requirements.
• Act as the primary operations contact for projects, transfers and handovers into production.
• Support internal and external audit readiness and act as a contact during inspections.
• Manage responses to deviations, incidents and investigations, driving timely root cause analysis and corrective actions.
• Coach frontline leaders and technicians to embed standard work and continuous improvement practices.
• Work with engineering and planning to maintain business continuity, resource plans and local operating procedures.

Skills

Regulated environment

Operational delivery

Audit readiness

Continuous improvement

Deviations investigations

Education

Engineering or science degree

Tools

SAP

MES

Electronic batch records

Job description

Business Introduction

We manufacture and supply reliable, high-quality medicines and vaccines to meet patients' needs and drive our performance. Our network of 37 medicines and vaccines manufacturing sites delivered 1.7 billion packs of medicines and 409 million vaccine doses in 2024 to help make a positive impact on the health of millions of people. Our supply chain is not just core to our operations; it's vital to bringing our innovations to patients as quickly, efficiently and effectively as possible. Technology is transforming how we manufacture medicines and vaccines, enabling us to increase the speed, quality and scale of product supply. We need the very best minds and capability to help us on our journey to make more complex products, harnessing the power of smart manufacturing technologies including robotics, digital solutions and artificial intelligence to deliver for patients.

Position Summary

You will lead manufacturing operations support for a UK site, working with operations, quality, engineering and supply teams. You will ensure safe, compliant and reliable production while coaching others and driving continuous improvement.

Responsibilities

• Lead and coordinate daily operational support activities to meet production schedules, safety and quality requirements.
• Act as the primary operations contact for projects, transfers and handovers into production.
• Support internal and external audit readiness and act as a contact during inspections.
• Manage responses to deviations, incidents and investigations, driving timely root cause analysis and corrective actions.
• Coach frontline leaders and technicians to embed standard work and continuous improvement practices.
• Work with engineering and planning to maintain business continuity, resource plans and local operating procedures.

Why You?

Working model: This role is site-based at a GSK manufacturing facility in the United Kingdom. You should expect to spend most of your time on site. The role may involve shift work and occasional extended hours.

Basic Qualification

• Experience working in a regulated manufacturing or packaging environment.
• Experience in an operational or operations support role with day-to-day delivery responsibilities.
• Proven experience managing deviations, investigations and corrective actions.
• Experience supporting internal or external audits and inspection readiness.
• Track record of delivering continuous improvement or operational change.
• Right to work in the United Kingdom.

Preferred Qualification

• Formal qualification in engineering, science, manufacturing or a related discipline.
• Experience with manufacturing systems such as SAP, MES or electronic batch records.
• Experience of production planning, capacity management or rostering for shift teams.
• Training or experience in Lean, Six Sigma or operational excellence methods.
• Experience transferring projects or equipment into routine production.
• Coaching or people management experience with influencing beyond direct reports.
• Data Integrity, Detail-Oriented, Digital Fluency, Emergency Response, Financial Acumen, GxP Regulations, Lean Management, Manufacturing Processes, Problem Solving, Production Management, Project Coordination, Quality Compliance, Regulatory Compliance, Risk Awareness, Site Operations

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.

We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us at ##### where you can also request a call.