SME Account Manager - Hybrid Growth & Retention

Bupa UK; Brighton; Ibrido; GBP 32.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

25 days holiday

Bupa health insurance

Enhanced pension

Annual bonus

Onsite gym/discounts

Online discounts

Descrizione del lavoro

Bupa UK in Brighton is seeking a commercially minded SME Account Manager to own a portfolio of SME clients, build trusted relationships and drive renewals. You will balance customer needs with commercial objectives and deliver outstanding service.

You will work with direct customers and intermediaries, identify opportunities for growth and contribute to a proactive, high-performing team culture. DOE, with flexible working and benefits.

Competenze

• Strong account management and relationship-building skills.
• Excellent communication, presentation and negotiation abilities.
• Experience managing commercial conversations with customers.
• A customer-first mindset with the ability to take ownership and resolve issues.
• Strong organisational and time management skills.
• Commercial awareness and the ability to balance customer needs with business goals.
• Strong numerical skills and confidence using Microsoft Office applications.
• Self-motivated, resilient and comfortable working in a fast-paced environment.

Mansioni

• Managing and developing a portfolio of SME customers.
• Driving customer retention and portfolio growth against agreed targets.
• Leading renewal discussions and negotiating commercial outcomes.
• Identifying opportunities for account expansion and additional value.
• Building strong relationships with customers, brokers, intermediaries and key stakeholders.
• Taking ownership of customer queries and ensuring timely resolution.
• Managing pricing discussions and supporting commercial decision-making.
• Maintaining accurate customer records and ensuring compliance requirements are met.
• Staying informed on market trends and competitor activity.
• Working collaboratively with internal teams to deliver an exceptional customer experience.

Conoscenze

Account management

Relationship-building

Negotiation

Communication

Presentation

Time management

Commercial awareness

Numerical skills

Microsoft Office

Resilience

Strumenti

Microsoft Office

Descrizione del lavoro

Bupa UK in Brighton is seeking a commercially minded SME Account Manager to own a portfolio of SME clients, build trusted relationships and drive renewals. You will balance customer needs with commercial objectives and deliver outstanding service.

You will work with direct customers and intermediaries, identify opportunities for growth and contribute to a proactive, high-performing team culture. DOE, with flexible working and benefits.