SMB Account Manager - Cybersecurity Cross-Sell

KnowBe4, Inc.; Greater London; Hybrid; GBP 40,000 - 56,000; Full time

Benefits offered by this job

Company bonuses

Employee referral bonuses

Tuition reimbursement

Certification reimbursement

Certification completion bonuses

Adoption assistance

Job summary

KnowBe4, located in London, is seeking an Account Manager (SMB) to promote our security training suite to existing small and medium-sized business customers. You will drive cross-sell opportunities, expand subscriptions, and upsell seats while meeting monthly quotas.

Ideal candidates have 1–3 years of SMB sales experience, strong communication skills, and a proactive, collaborative work style. The role emphasizes relationship-building and strategic multi-year deals within a fast-paced tech

Qualifications

• 1-3 years of selling experience to Small/Medium-sized businesses
• Bachelor Degree or higher education equivalent, desirable
• Familiarity with IT, Security or Cybersecurity industry, desirable
• Experience with Salesforce
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Excellent verbal and written communications
• Motivated, energetic self-starter
• Strong collaborative and teamwork skills
• Must be able to work with minimum supervision

Responsibilities

• Promote and sell KnowBe4's products to meet SMB targets.
• Build and maintain a pipeline with assigned accounts.
• Articulate the value proposition of the full KnowBe4 suite.
• Identify key decision makers and develop opportunities.
• Follow up on existing customer marketing leads to generate revenue.
• Offer multi-year deals and negotiate pricing to increase ARR.
• Maintain records of daily sales statistics via Salesforce.
• Collaborate with Account Executive, Customer Success, and Renewal Specialists to grow the account.
• Support the renewal process where there is growth opportunity.

Skills

SMB sales experience

Verbal and written communication

Self-starter

Collaborative and teamwork

Work under minimum supervision

quota attainment

Education

Bachelor's degree or higher

Tools

Salesforce

Gmail

Google Docs

MS Office

Job description

KnowBe4, located in London, is seeking an Account Manager (SMB) to promote our security training suite to existing small and medium-sized business customers. You will drive cross-sell opportunities, expand subscriptions, and upsell seats while meeting monthly quotas.

Ideal candidates have 1–3 years of SMB sales experience, strong communication skills, and a proactive, collaborative work style. The role emphasizes relationship-building and strategic multi-year deals within a fast-paced tech