SMB Account Manager

Cognism; Greater London; Hybrid; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Cognism is hiring an SMB Account Manager to own and grow a portfolio of customers across the full lifecycle. You will lead onboarding, drive time-to-value, and manage renewals and expansion with a trusted advisory approach.

You will collaborate with senior stakeholders and cross-functional teams to deliver measurable outcomes and a high-quality customer experience in a fast-moving environment.

Qualifications

• Revenue ownership and performance proven.
• Experience managing an existing book of business.
• Strong commercial acumen in renewals and expansion.
• Customer-centric mindset for long-term partnerships.
• Operational rigour with organisation and follow-through.
• Stakeholder management across levels.

Responsibilities

• Own and grow SMB customer portfolio across onboarding, retention, renewal and expansion.
• Lead commercial onboarding with stakeholders for early value and adoption.
• Drive adoption and value via outcome-led conversations showing ROI.
• Manage renewals end-to-end, identifying risk early and preventing renewals from being a surprise.
• Identify expansion opportunities based on demonstrated value and outcomes.
• Lead pricing, contracting and negotiations.
• Deliver demos and value storytelling tailored to customer use cases.
• Maintain forecast accuracy in Salesforce with up-to-date pipelines.
• Collaborate cross-functionally with Sales, Customer Success and Enablement.

Skills

Revenue ownership

Account management

Commercial acumen

Customer-centric

Operational rigour

Stakeholder management

Tools

Salesforce

Job description

Cognism is the leading provider of European B2B data and sales intelligence. Ambitious businesses of every size use our platform to discover, connect, and engage with qualified decision-makers faster and close more deals. Headquartered in London with global offices, Cognism’s contact data and contextual signals are trusted by thousands of revenue teams to eliminate the guesswork from prospecting.

UR WORK MODEL

Hybrid: This is a hybrid role, requiring you to work from our London office 2 days per week, with flexibility to work remotely on other days.

YOUR ROLE

As an SMB Account Manager atCognism, you will own and grow a portfolio of customers across the full customer lifecycle. From leading commercial onboarding and driving early time-to-value, through to renewals and expansion, you will act as a trusted advisor to your customers.

You’llwork closely with senior stakeholders, align on measurable outcomes, and guide customers from onboarding through renewal and growth. This role requires strong commercial ownership, customer leadership, aswell as the ability tooperateconfidently in a fast-moving, outcome-driven environment.

YOUR CHALLENGES & OPPORTUNITIES

• Own Customer Relationships - Manage a portfolio of SMB customers across onboarding, retention, renewal, and expansion.
• Lead Commercial Onboarding -Align stakeholders on goals, success metrics, and early value to ensure strong adoption and fast time-to-value.
• Drive Adoption & Value -Run structured, outcome-led customer conversations thatdemonstrateongoing impact and ROI.
• Manage Renewals Proactively -Own renewals end-to-end,identifyingand mitigating risk early and positioning renewal asa non-event.
• Identify Expansion Opportunities -Spot and execute growth opportunities based ondemonstratedvalue and clear business outcomes.
• Lead Commercial Negotiations - Own pricing, contracting, and negotiations.
• Deliver Demos & Value Storytelling -Tailor product demonstrations and messaging to customer use cases and business priorities.
• Maintain Forecast Accuracy -Keep Salesforce forecasts, pipelines, and account dataaccurateand up to date.
• Collaborate Cross-Functionally -Work closely with Sales, Customer Success, and Enablement to deliver consistent, high-quality outcomes.

OUR EXPECTATIONS

• Revenue Ownership & Performance - Proven experience meeting or exceeding revenue targets.
• Account Management Experience - Background managingan existing book of business.
• Strong Commercial Acumen – Confidence in renewals, expansion strategy, prioritisation, and negotiation.
• Customer-Centric Mindset – Value-led approach with a focus on long-term partnerships and outcomes.
• Operational Rigour – Highly organised, disciplined, and proactive with strong follow-through.
• Stakeholder Management – Comfortable influencing and aligning multiple stakeholders atdifferent levels.

WHO ARE WE

Cognism is the leading provider of European B2B data and sales intelligence. Ambitious businesses of every size use our platform to discover, connect, and engage with qualified decision-makers faster and close more deals. Headquartered in London with global offices, Cognism’s contact data and contextual signals are trusted by thousands of revenue teams to eliminate the guesswork from prospecting.

UR WORK MODEL

Hybrid: This is a hybrid role, requiring you to work from our London office 2 days per week, with flexibility to work remotely on other days.

YOUR ROLE

As an SMB Account Manager atCognism, you will own and grow a portfolio of customers across the full customer lifecycle. From leading commercial onboarding and driving early time-to-value, through to renewals and expansion, you will act as a trusted advisor to your customers.

You’llwork closely with senior stakeholders, align on measurable outcomes, and guide customers from onboarding through renewal and growth. This role requires strong commercial ownership, customer leadership, aswell as the ability tooperateconfidently in a fast-moving, outcome-driven environment.

YOUR CHALLENGES & OPPORTUNITIES

• Own Customer Relationships - Manage a portfolio of SMB customers across onboarding, retention, renewal, and expansion.
• Lead Commercial Onboarding -Align stakeholders on goals, success metrics, and early value to ensure strong adoption and fast time-to-value.
• Drive Adoption & Value -Run structured, outcome-led customer conversations thatdemonstrateongoing impact and ROI.
• Manage Renewals Proactively -Own renewals end-to-end,identifyingand mitigating risk early and positioning renewal asa non-event.
• Identify Expansion Opportunities -Spot and execute growth opportunities based ondemonstratedvalue and clear business outcomes.
• Lead Commercial Negotiations - Own pricing, contracting, and negotiations.
• Deliver Demos & Value Storytelling -Tailor product demonstrations and messaging to customer use cases and business priorities.
• Maintain Forecast Accuracy -Keep Salesforce forecasts, pipelines, and account dataaccurateand up to date.
• Collaborate Cross-Functionally -Work closely with Sales, Customer Success, and Enablement to deliver consistent, high-quality outcomes.

OUR EXPECTATIONS

• Revenue Ownership & Performance - Proven experience meeting or exceeding revenue targets.
• Account Management Experience - Background managingan existing book of business.
• Strong Commercial Acumen – Confidence in renewals, expansion strategy, prioritisation, and negotiation.
• Customer-Centric Mindset – Value-led approach with a focus on long-term partnerships and outcomes.
• Operational Rigour – Highly organised, disciplined, and proactive with strong follow-through.
• Stakeholder Management – Comfortable influencing and aligning multiple stakeholders atdifferent levels.

WHY COGNISM

At Cognism, we’re not just building a company - we’re building an inclusive community of brilliant, diverse people whosupport, challenge, and inspire each other every day. If you’re looking for a place where your work trulymakes an impact, you’re in the right spot!

Our values aren’t just words on a page—they guide how we work, how we treat each other, and how we grow together. They shape our culture, drive our success, and ensure that everyone feels valued, heard, and empowered to do their best work.

Here’s what we stand for:

We Own the Outcome Together.
We Deeply Understand our Customers.
We Celebrate Impact Wherever It Comes From.

At Cognism, we are committed to fostering an inclusive, diverse, and supportive workplace. We welcome applications from individuals typically underrepresented in tech, so if this role excites you but you’re unsure if you meet every requirement.