SmartTEC Enablement Technician

Appello Group; New Milton; On-site; GBP 32,000 - 43,000; Full time

Benefits offered by this job

Holiday entitlement 175h+

Private medical insurance

Discounts on groceries, holidays, and…

24/7 employee assistance program

Family and friends discounts

Pension scheme with company match

Free on-site parking

Job summary

Appello in the North of England is seeking a SmartTEC Enablement Technician to install and configure systems, troubleshoot issues, and train customer teams. This hands-on field role focuses on delivering high-quality SmartTEC installations and ensuring devices operate reliably across sites.

You will work 35 hours per week, with a 09:00–17:00 pattern, and benefit from a generous package including car allowance and comprehensive perks. The role is UK-based and requires a full driving licence.

Qualifications

• Experience in installations, enablement or support roles.
• Strong networking and troubleshooting skills.
• Experience coaching, mentoring or delivering technical training.
• A full UK driving licence.
• Proactive, customer-focused approach and passion for technology.

Responsibilities

• Deliver high-quality SmartTEC installations across the UK.
• Provide technical support during installations and troubleshoot issues.
• Configure IP-based systems and networks for devices.
• Coach and train installation teams and share knowledge.
• Maintain accurate technical records and drive continuous improvement.

Skills

IP networking

Installations

Networking troubleshooting

Technical training

Education

Technical qualification or equivalent

Job description

SmartTEC Enablement Technician

Ready to put your technical expertise into action?

Join us as a SmartTEC Enablement Technician, where you'll be at the heart of delivering innovative technology solutions. From hands-on installations and network configuration to troubleshooting and training, you'll play a key role in ensuring our systems perform at their best and make a real difference for our customers.

Hours: 35 hours per week

Shift pattern: Monday - Friday 09:00-17:00

Salary: £37,500 per annum

Car Allowance: £6,500 per annum

Location: Field Based- North of England

Training : Initial training in New Milton , Hampshire

Start Date: December 2026

This role is a UK based role and any hybrid/remote work must also be within the UK.

Appello Perks :

• 175 hours holiday rising to with length of service

• Private Medical Insurance - Individual cover

• We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more

• 24/7 employee assistance programme with an easily accessible app!

• Family and friends' discounts on our services & products

• Pension Scheme, up to 4% Company matched

• Free on-site parking

ABOUT YOU

You're a technically minded professional who enjoys getting hands-on with technology and helping others build their confidence and capability. You have experience in installations, technical support, networking, or a related field and can confidently diagnose and resolve issues both remotely and on-site.

You'll bring strong knowledge of IP networking fundamentals, such as routers, switches, DHCP, LAN/WAN configuration, and network troubleshooting.

You'll thrive in a fast-paced environment, managing your own workload effectively while remaining adaptable and solution-focused. Resilient, organised, and committed to continuous improvement, you're always looking for ways to enhance quality, efficiency, and customer outcomes.

You'll ideally have:

• Experience in technical installations, enablement, or support roles

• Strong networking and troubleshooting skills

• Experience coaching, mentoring, or delivering technical training

• A recognised technical qualification or equivalent industry experience

• A full UK driving licence

• A proactive, customer-focused approach and a passion for technology

Most importantly, you're someone who enjoys making technology work seamlessly for customers while helping others develop their technical skills and confidence.

THE ROLE

Are you passionate about technology and enjoy solving problems in the field? As a SmartTEC Enablement Technician, you'll play a key role in delivering high-quality SmartTEC installations, providing technical expertise, and supporting our installation teams across the UK.

This is a hands-on, field-based role where no two days are the same. You'll provide technical support during installations, troubleshoot networking and device issues, configure IP-based systems, and help ensure every installation meets the highest standards. You'll also support the development of our installation teams through practical training, coaching, and knowledge sharing.

Working closely with engineers, installers, and internal stakeholders, you'll identify opportunities for continuous improvement, maintain accurate technical records, and help drive operational excellence. If you enjoy combining technical expertise with problem-solving and supporting others to succeed, this could be the perfect opportunity for you.

OTHER INFORMATION

This is an exciting time at the Appello - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.