Smart Metering Field Technician

SevernTrentLife; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join Severn Trent as a Smart Metering Field Technician, where you'll play a vital role in enhancing water conservation efforts and customer service. This hands-on position offers a mix of technical and operational tasks, ensuring quality and compliance while fostering strong relationships within the community. Take advantage of competitive benefits and a supportive work environment aimed at your professional growth.

Benefits

25 days holiday + bank holidays

Annual bonus scheme (up to £2,250)

Leading pension scheme

Sharesave plan

Dedicated training and development

Electric vehicle scheme

Family friendly policies

Two volunteering days per year

Qualifications

• Motivated individual with a passion for delivering exceptional service.
• Strong understanding of technical operations, particularly in metering.
• Experienced or willing to learn in an operational role.

Responsibilities

• Ensure high standards in smart metering installations, repairs, and maintenance.
• Audit contractor work and resolve connectivity issues.
• Support customer satisfaction and collaborate with internal teams.

Skills

Communication

Attention to Detail

Problem-Solving

Job description

Every day 8 million people from Scunthorpe to Stroud rely on us to bring them clean water at the turn of a tap and take away their waste in one flush – and we want to make sure we all have plenty of our wonderful water - today, tomorrow and in the years to come.

EVERYTHING YOU NEED TO KNOW

Whether you’re looking for a new career path, are a recent graduate or have worked in a similar role before – if you're enthusiastic, love working in a large team, enjoy solving problems, and are looking for a more hands on role where you’ll be out and about, this role in our Operational team could be perfect for you. Let us tell you more…

We’re on a mission to reducing leakage and water consumption through smart meter deployment – and we’ve got some big ambitions that we need some help with. We’re recruiting a team of Smart Metering Field Technicians across our region.

In this hand-on role you’ll ensure the highest standards in smart metering installations, repairs, and maintenance are met. You'll work closely with contractors and internal teams to drive performance, ensure health and safety compliance, and improve right-first-time outcomes.

This field-based role involves being out and about around our Seven Trent Sites and customer homes, auditing contractor work, resolving connectivity issues, supporting customer satisfaction. Strong communication, attention to detail, and a proactive approach to problem-solving are key.

While the team is based in Coventry, we’re open to recruiting across the whole Severn Trent region. Regular travel to different locations will be required across our region.

WHAT YOU’LL BRING TO THE ROLE

We’re seeking a motivated individual who thrives in a fast-paced environment and is passionate about delivering exceptional service. The ideal candidate will be confident in their communication, capable of building strong relationships with colleagues, customers, and partners alike. You’ll bring a proactive approach to problem-solving, with a keen eye for detail and a commitment to health and safety best practices.

You should be comfortable working independently as well as part of a wider team, demonstrating flexibility and adaptability in your day-to-day responsibilities. A strong understanding of technical operations, particularly in metering or similar fields, is desirable, along with the ability to navigate regulatory standards confidently.

We're looking for someone with the right attitude and behaviours who wants to make a positive difference to our colleagues every day. Whether you have experience in an operational role or not, we'd love to hear from you.

A full UK driving licence is required.

WHAT’S IN IT FOR YOU

Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:

• 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £2,250 per annum based on company performance)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our ‘Academy’
• Electric vehicle scheme and retail offers
• Family friendly policies (including a years paid maternity or adoption leave)
• Two volunteering days per year

This role is advertised as full-time but can be considered for part-time arrangements depending on the candidate's availability and suitability.

WHATS NEXT?

We can’t wait to hear from you.

Before you apply, you’ll need an updated copy of your CV and about five minutes to spare. We’ll always let you know the outcome of your application after the closing date too - so keep an eye on your phone and emails.

And, if your curiosity has peaked and you want to find out even more, search #LifeAtSevernTrent on socials.