Smart Meter Customer Service

Belinda Roberts Ltd; Limefield; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Bonus

Development opportunities

Job summary

Belinda Roberts Ltd in the Bury area is seeking a Metering Data Operative to join our Metering Team. You will contact customers, suppliers or third parties to obtain read information and ensure accurate data across systems under tight deadlines.

The role requires strong communication and organisational skills, the ability to prioritise in a busy environment, and a proactive approach to resolving data issues. A plus is advanced MS Excel knowledge and experience in energy operations.

Qualifications

• Good verbal and written communication skills.
• Strong organisational skills in a busy environment.
• Ability to prioritise tasks to meet tight deadlines.
• Excellent attention to detail and accuracy.
• Initiative to propose solutions and challenge status quo when needed.
• Flexible approach to work across business areas.
• Strong interpersonal skills to engage with stakeholders.
• Ability to persuade, influence and negotiate with internal/external parties.

Responsibilities

• Manage all meter installations, exchanges, and removals.
• Source meter details and update all relevant systems.
• Resolve issues from incorrect meter data promptly.
• Manage and remedy industry meter reading rejections.
• Liaise with customers, metering partners, reading agencies, and other suppliers.
• Support smart meter rollout strategy.
• Ensure meter readings are submitted to the industry within required timeframes.

Skills

Strong communication

Organisational skills

Prioritisation under pressure

Attention to detail

Initiative / problem solving

Flexibility

Interpersonal skills

Persuasion / negotiation

Tools

MS Office

MS Excel

Job description

2 Roles Available

Growing utilities business based in the Bury area requires a Metering Data Operative within their Metering Team.

The role also includes contacting either customers, suppliers or third parties to obtain read information. Additionally, you will be expected to have strong communication skills, organisational skills and be able to work within a pressured department to tight deadlines.

Reporting to the team leader duties of the role will include;

• The management of all meter installations, exchanges, and removal
• Sourcing meter details and updating all relevant systems and ensuring all appointments and de-appointments are correct
• Resolving any issues that may arise from incorrect meter data in a timely and effective manner
• To manage and remedy industry meter reading rejections
• Liaise with customers, metering partners, reading agencies, other gas suppliers and internal stakeholders to resolve meter and data queries in a timely and effective manner
• To support the business with its smart meter, roll out strategy
• Ensure meter readings are obtained and submitted to the industry within a specified timeframe

The right candidate will have;

• Good verbal and written communication skills
• Strong organisational skills
• Able to prioritise within a busy challenging environment
• Excellent attention to detail and a high level of accuracy in all areas of work
• The initiative to propose solutions, to act independently and have the confidence to effectively challenge the status quo
• Flexible approach to work with a willingness to be involved in other areas of the business as required
• Excellent interpersonal skills with the ability to establish credibility and build relationships with Senior Managers and other internal and external parties
• Ability to successfully persuade, influence and negotiate with internal and external parties

A plus would be;

• Proven working knowledge of MS Office including MS Excel
• Experience of an operations function within an energy supplier
• Advanced working knowledge of MS Office including advanced MS Excel

In return a competitive salary is offered along with bonus, progression, and development within a fast-growing business