Smart Maintenance Engineer

M Group Ltd; Stoke-on-Trent; On-site; GBP 27,000; Full time

Job summary

An established industry player in energy services is seeking a Maintenance Engineer to join their Metering team. In this role, you will be responsible for visiting various properties, working on Smart Meters, and ensuring customer satisfaction. You'll utilize handheld devices for tasks such as reconnecting meters and conducting site surveys. This position offers the chance to work independently while being part of a supportive team that values your contributions. With a focus on customer service and safety, you'll play a vital role in enhancing the energy experience for customers. Join a company that champions diversity and offers great benefits, including a company vehicle and a discretionary bonus scheme.

Benefits

Matched Pension Scheme

Online GP Service

Employee Assistance Programme

Retail Discounts

Life Assurance

Cycle to Work Scheme

Enhanced Parental Leave

Discretionary Bonus Scheme

Company Vehicle

20 Days Annual Leave

Qualifications

• Good geographical knowledge of local areas is essential.
• Experience with handheld tools is important for daily tasks.

Responsibilities

• Visit properties to work on Smart Meters in homes and businesses.
• Reconnect Gas and Electric Smart Meters and update records.

Skills

Geographical Knowledge

Hand Tool Usage

Customer Service

Self-Motivation

Quick Learner

Education

Electrical Knowledge or Qualification

Tools

Handheld Devices

Job description

Employer M Group Ltd Location Stoke-On-Trent, Staffordshire, United Kingdom Salary GBP 27,000.00 per year Closing date 24 Apr 2025

Where will you be working?
At M Group Energy, we're enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation. This role will be within our Metering team. You'll join the leading provider of metering services in the UK energy retail sector, providing efficient and flexible services for gas, electricity and water meters.

What will you be doing?
As a Maintenance Engineer, you'll be visiting various properties throughout the day, working on Smart Meters in both homes and businesses. You'll be using a handheld device to complete your tasks, and once done, you'll update all the details on your tablet, keeping records for new and existing customers up to date. Here's a glimpse of what you'll be doing: reconnecting Gas and Electric Smart Meters, changing SIM cards, modems, and small gain aerials, re-joining smart devices to the network while in contact with energy companies and exchanging batteries on gas meters. You'll also complete site surveys and other support tasks that require a field-based engineer to visit properties.

What you'll bring

• You will be located in one of these postcode areas: B, DY, GL, HR, ST, SY, TF, WR, WS, WV
• Good geographical knowledge of your local and surrounding areas is key for this role
• Quick to learn and eager to grasp new tasks and opportunities
• Ability to use hand tools effectively
• Experience with handheld tools is important
• Ability to lift, carry, and climb ladders while ensuring health and safety requirements are met
• Self-motivated and organised, as this is a lone working role
• Dedicated to providing excellent customer service

If you have the below qualifications and skills, great, but you don't need them to apply;

• Experience in a meter reading role, especially with smart meters, is a plus
• Some electrical knowledge or qualification would be beneficial

What's in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include:

• Matched or contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• My Rewards portal, access to 1000's of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme

In addition, this role offers;

• Company van/vehicle and fuel card for business use (telematics installed)
• Discretionary bonus scheme
• Recommend a friend - get rewarded for introducing people to us!
• 20 days plus bank holiday

About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

• We're responsible and go further for our people, clients, communities and the planet
• We're open and seek new and better ways of exceeding expectations
• We're together and as one team; the whole is greater than the sum of the parts
• We're ambitious and embrace opportunity, to lead essential infrastructure services for life

Whether you're a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It's an exceptional time to be a part of M Group.

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.