Smart Dispense Technician

TN United Kingdom; Loughborough; On-site; GBP 26,000 - 31,000; Full time

Job summary

An established industry player in the drinks dispense sector is seeking a Smart Dispense Technician to join their dynamic team. In this entry-level role, you'll be the face of customer service, visiting various venues to ensure top-notch performance of dispense equipment. With a commitment to excellence, you'll receive comprehensive training and support, allowing you to thrive in a flexible work environment. Enjoy competitive pay, generous holiday allowances, and a range of benefits designed to support your well-being and development. If you're passionate about customer service and eager to learn, this opportunity is perfect for you.

Benefits

Company Vehicle

Generous Holiday Allowance

Life Assurance

Flexible Benefits Scheme

In-house Training

Development Opportunities

Exclusive Retail Discounts

Qualifications

• Experience in customer service is essential for this role.
• Full UK Driving Licence is required.

Responsibilities

• Perform technical and quality health checks on drinks dispense equipment.
• Build effective relationships with key customers and provide outstanding service.

Skills

Customer Service

Independent Work

Positive Attitude

Job description

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Are you passionate about customer service and seeking a field service role with a difference?

Join our growing team of drinks dispense industry specialists who install and maintain drinks dispense equipment at over 90,000 licensed premises across the UK, including at concerts, festivals, racecourses, stadiums, and arenas. We are committed to delivering customer service excellence. At Innserve, we are One Big Team, and we keep Britain pouring.

Working at Innserve, you'll enjoy:

1. Competitive salary (£26,246.50 per annum) plus a performance-based incentive paid quarterly. A generous London weighting applies within the M25.
2. Company Vehicle
3. Generous holiday allowance: 21 days holiday plus bank holidays and an additional 'Celebration Day'. You can also buy or sell holiday days to suit your needs.
4. Core benefits: Life assurance, access to the award-winning Help@hand app with GP appointments, counselling, and more, plus exclusive retail discounts.
5. Flexible benefits: Tailor your benefits with our "All Inn" scheme. Receive a 'Flex Pot' for options like Dental Insurance, Private Medical Insurance, Gym Memberships, Critical Illness Cover, Increased Pension Contributions, Travel Insurance, and more. Many options include coverage for your partner and children.
6. Development opportunities: In-house training and support for external qualifications and apprenticeships.
7. Opportunities to increase earnings: Regular overtime at higher rates and the option to join the Committed Additional Hours (CAT) scheme.

Your typical day as a Smart Dispense Technician:

No two days are the same! Our Smart Dispense system is central to any bar, offering a range of cutting-edge draught dispense solutions tailored to various needs. As a Smart Dispense Technician, you'll visit bars and restaurants to perform detailed technical and quality health checks, providing outstanding customer service. You'll be the frontline of our customer service operations—your day is planned from your home postcode, and you'll build effective relationships with key customers by sanitising, servicing, and maintaining drinks dispense equipment. You'll work closely with our planning team and receive full support, training, and guidance. This is an entry-level position with opportunities for progression.

Requirements:

• Customer Service experience
• A Full UK Driving Licence
• Hospitality/Bar/Drinks Dispense experience is useful but NOT essential—we provide comprehensive training.
• The ability to work independently and remotely, with a determination to succeed, deliver excellent customer experiences, and maintain a positive, can-do attitude.

Interested in joining us? At Innserve, we are One Big Team.