Slots Host

TN United Kingdom; Birmingham; On-site; GBP 20,000 - 30,000; Full time

Job summary

An exciting opportunity awaits at a leading leisure business where you can thrive as a Slots Host. Join a vibrant team dedicated to delivering exceptional customer service in a fun environment. You will engage with customers, ensuring they have a fantastic experience on the slot machines and electronic gaming areas. This role offers flexibility with shifts and a chance to be part of a company that values individuality and inclusivity. With a commitment to your development and a range of employee benefits, this is your chance to make a difference and enjoy a rewarding career in the gaming industry.

Benefits

Private GP helpline

Discount portal for retailers

Life assurance

Employee assistance programme

20% discounted gym membership

Mental health support

Family-friendly policies

Health Cash Plan

Critical illness cover

Travel insurance

Qualifications

• Passion for delivering exceptional customer service.
• Ability to work flexible shifts including nights and weekends.

Responsibilities

• Ensure customers receive the highest standard of service.
• Assist customers in the slots and electronic gaming areas.
• Communicate promotional activities to customers.

Skills

Customer Service Excellence

Flexibility

Proactive Approach

Communication Skills

Job description

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Slots Host - Genting Casino Birmingham Chinatown

Brand: Genting Casinos

Published: 16 Apr 2025

Location: Genting Casino Birmingham Chinatown

Department: Gaming Staff

Closing Date: 27/05/2025

JOB DESCRIPTION

Are you passionate about delivering exceptional customer service? Would you like to work in a fun, vibrant industry?

We have a vacancy for a slots host to join our team; previous gaming experience is not essential. You will be responsible for ensuring our customers receive the highest standard of customer service and be on hand to offer support to ensure they have a great experience on our slot machines and electronic gaming areas. You will need to be flexible and able to work a variety of shifts across the week.

Key skills and responsibilities include:

• Ability to deliver excellence in customer service at all times.
• Constantly looking for new customers whilst offering a warm and friendly welcome.
• Oversee the slots and electronic gaming (ETG) areas offering assistance.
• Identify any food and beverage requirements using a proactive approach where appropriate.
• An understanding of the slots and the electronic gaming offer is preferable.
• Communicate any relevant promotional activity or events to customers.
• Share customer feedback with the general manager.
• Being flexible and able to work a variety of shifts including night shifts and weekends.

In return for your commitment, we offer an excellent salary, development opportunities, and a wide range of employee benefits – read more details below.

WHAT WE OFFER

As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:

Company funded benefits:

• Private GP helpline.
• Discount portal for popular retailers, restaurants, leisure and more.
• Life assurance.
• Employee assistance programme – a confidential helpline providing 24/7 advice and counselling whatever the issue.
• 20% discounted gym membership.
• Mental health support.
• Family-friendly and wellbeing policies.

Flexible benefits: designed for employees to choose the best package for their personal needs.

• Health Cash Plan (level 1 is company funded).
• Critical illness cover.
• Travel insurance.
• Health Screening.

Rewards, recognition, development, and events:

• Genting Academy – online learning portal.
• Long service awards.
• Staff social fund.
• Annual company Christmas present.
• A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
• Tips.

*Subject to eligibility.

OUR BUSINESS

Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.

As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues, and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice, or any adjustments, please contact us.