Slots Host

Genting Casinos UK Ltd.; Birmingham; On-site; GBP 10,000 - 40,000; Full time

Job summary

An exciting opportunity awaits as a slots host in a vibrant and fun industry! Join a team dedicated to delivering exceptional customer service and creating memorable experiences for guests. In this role, you will engage with customers, oversee gaming areas, and ensure a welcoming atmosphere. Flexibility is key, as shifts may vary throughout the week, including nights and weekends. This position offers a chance to grow and develop within a dynamic environment, making it perfect for those who thrive in customer-focused settings. If you have a passion for service and enjoy working with people, this is the role for you!

Benefits

Development Opportunities

Employee Benefits

Qualifications

• Strong ability to deliver exceptional customer service.
• Flexibility to work various shifts, including nights and weekends.

Responsibilities

• Ensure customers receive top-notch service at all times.
• Assist customers in slots and electronic gaming areas.

Skills

Customer Service Excellence

Flexibility

Communication Skills

Job description

JOB DESCRIPTION

Are you passionate about delivering exceptional customer service? Would you like to work in a fun, vibrant industry?

We have a vacancy for a slots host to join our team; previous gaming experience is not essential. You will be responsible for ensuring our customers receive the highest standard of customer service and be on hand to offer support to ensure they have a great experience on our slot machines and electronic gaming areas. You will need to be flexible and able to work a variety of shifts across the week.

Key skills and responsibilities include:

• Ability to deliver excellence in customer service at all times.
• Constantly looking for new customers whilst offering a warm and friendly welcome.
• Oversee the slots and electronic gaming (ETG) areas offering assistance.
• Identify any food and beverage requirements using a proactive approach where appropriate.
• An understanding of the slots and the electronic gaming offer is preferable.
• Communicate any relevant promotional activity or events to customers.
• Share customer feedback with the general manager.
• Being flexible and able to work a variety of shifts including night shifts and weekends.

In return for your commitment, we offer an excellent salary, development opportunities, and a wide range of employee benefits – read more details below.