Skoda Service Advisor

Listers Group Ltd; Redditch; On-site; GBP 36,000 - 43,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Listers Benefits discounts on Retail,餐

Listers Benefits discounts on cinemas

Long service and loyalty incentives

Staff referral scheme

In-house, manufacturer & professional

Free Parking / On-site Parking

Company Events

Job summary

Listers Group Ltd is recruiting for a Service Advisor at our Skoda dealership in Worcester. The role involves booking vehicles in for maintenance, greeting customers, and coordinating with workshops to ensure timely handovers. A strong focus on customer service and rapport-building is essential.

The position offers a basic salary with a monthly bonus, resulting in an OTE of £39,600, with Monday–Friday hours and a Saturday rota. Full training provided and excellent staff benefits are available.

Qualifications

• Passion for delivering excellent customer service
• Ability to quickly build rapport with customers
• Previous customer service experience
• Organisation and admin skills; DMS knowledge is a plus

Responsibilities

• Book customer vehicles in for maintenance/repairs and liaise with workshop
• Meet customers on arrival and ensure a seamless handover
• Update customers on progress and obtain approvals for extra work
• Coordinate with Workshop, Parts and Sales to ensure timely vehicle readiness

Skills

Customer service

Communication

Organisation

Dealer Management System

Tools

Dealer Management System

Job description

Job Introduction

We are recruiting for a Service Advisor to join our Skoda Dealership in Worcester. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis. Salaries include basic salary plus a monthly bonus, with an OTE of £39,600.

Role and Responsibilities

• Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload.
• Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
• Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
• Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.

About you

• You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers.
• A well-presented individual with a desire, attitude and character to succeed.
• Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
• You will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential.
• Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

What we offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Free Parking / On-site Parking
• Company Events

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. Theres a reason why this is the case, actually theres over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the worlds most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then.