Site Support Engineer - London

DXC Technology; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in IT Services is seeking a Site Support Engineer to provide desk side support in London. The successful candidate will be responsible for troubleshooting, managing assets, and ensuring client satisfaction. This full-time role requires strong communication skills and the ability to work independently in a fast-paced environment. The ideal candidate will have experience in ITIL environments and knowledge of Microsoft systems. Join a dynamic team and contribute to maintaining high service standards.

Benefits

Competitive compensation

Pension scheme

Private health/medical insurance

Gym membership

Discounts on technology, groceries, travel

Qualifications

• Experience in a similar role within ITIL environment.
• Knowledge of Microsoft Windows XP/7/10/11.
• Basic Network Knowledge.

Responsibilities

• Support onsite client with desk side support.
• Conduct security audits of devices on the network.
• Manage the lifecycle of loan user equipment.

Skills

Troubleshooting

Communication

Attention to Detail

Proactive Mentality

Education

Microsoft Certification (MCSE/MCSA/MCP’s)

Tools

SCCM

Service Now

Job description

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Main responsibilities:

As a Site Support Engineer you will be supporting the onsite client with desk side support including (not limiting to):

• Carrying out Security Audits of all devices holding Data on the network by Scanning and reporting
• IMAC’s – Installations, Moves, Additions and Changes
• Break-Fix of all in-scope managed devices
• Hands and Eyes Support to visually verify the state of managed devices such as servers and network devices
• Desktop Support including special project activities as they arise
• Working seamlessly within a team both in person and remotely, maintaining key communication with lead
• Asset Management & Stock Management
• Managing the lifecycle of loan user equipment
• Working directly alongside the client managing own workload whilst liaising with other teams or vendors to resolution
• Act as a central point of contact for the customer
• Software and system fault diagnosis, analysis and fix
• Take responsibility for stock used and follow the correct procedures regarding stock management
• Proactively keeping the customer updated with problem status at all times
• Identifying and reporting risk as appropriate in accordance with the guidelines
  
  

Job Description

Main responsibilities:

As a Site Support Engineer you will be supporting the onsite client with desk side support including (not limiting to):

• Carrying out Security Audits of all devices holding Data on the network by Scanning and reporting
• IMAC’s – Installations, Moves, Additions and Changes
• Break-Fix of all in-scope managed devices
• Hands and Eyes Support to visually verify the state of managed devices such as servers and network devices
• Desktop Support including special project activities as they arise
• Working seamlessly within a team both in person and remotely, maintaining key communication with lead
• Asset Management & Stock Management
• Managing the lifecycle of loan user equipment
• Working directly alongside the client managing own workload whilst liaising with other teams or vendors to resolution
• Act as a central point of contact for the customer
• Software and system fault diagnosis, analysis and fix
• Take responsibility for stock used and follow the correct procedures regarding stock management
• Proactively keeping the customer updated with problem status at all times
• Identifying and reporting risk as appropriate in accordance with the guidelines
  
  

Due to the nature of our client's work the successful candidate will need to either hold or be able to obtain SC Security Clearance.

This is a full-time permanent position working 37.5-hours per week, Monday - Friday between the hours of 07:00 - 19:00; hours will be agreed at a later time with site lead.

This role is primarily site based at London Blue Fin, but may involve support for supported sites such within the vicinity where required as cover. Travel for these sites will be paid travel and driven based on service.

Essentials Skills/Qualifications

• Proven trouble shooting skills
• Previous experience in a similar role with ITIL environment
• PC/Desktop Support knowledge including Microsoft Windows XP/7/10/11 onwards
• Knowledge and awareness of M365
• Excellent communicator both face-to-face & over the phone
• Administering Windows Share\File permissions
• Mobile connectivity (E.g. Android/IPhone)
• Knowledge of SCCM
• Confident break fix knowledge of HP Workstation, Desktops & Laptops
• Must be able to deal productively with a high workload with minimal supervision
• Great attention to detail
• Proactive mentality, and a will to improve
  
  

Desirable Skills/Qualifications

• Microsoft Certification (MCSE/MCSA/MCP’s)
• Accredited in relevant manufacturers hardware qualification (HP)
• Basic Network Knowledge (Patching, tracing switch information etc.)
• Service Now Ticketing System Experience
  
  

What We Will Do For You

• Competitive compensation
• Pension scheme
• DXC Select – Our comprehensive benefits package (includes private health/medical insurance, , gym membership and more)
• Perks at Work (discounts on technology, groceries, travel and more)
• DXC incentives (recognition tools, employee lunches, regular social events etc)
  
  

Still reading? We’d love to hear from you — apply today.

By completing the application process you agree that ES Field Delivery UK LTD (DXC) may contact you in line with General Data Protection Regulation (GDPR) in connection with your application via the contact details you provided in relation to the vacancy you have applied for. Our Privacy Notice can be viewed via our website.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  IT Services and IT Consulting

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