Site Supervisor - R&M

JR United Kingdom; Ilkeston; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in utilities services is seeking a Site Supervisor responsible for overseeing repair and maintenance of clean water networks. The ideal candidate will ensure operational efficiency, manage teams, and uphold safety standards. This role is critical for maintaining customer satisfaction through effective leadership and communication.

Qualifications

• Experience in the utilities sector is necessary.
• Full UK Driving Licence required.
• Deep excavation knowledge and experience preferred.

Responsibilities

• Manage daily activities of water repair and maintenance teams.
• Organize labor including recruitment and disciplinary actions.
• Conduct workplace inspections as Health & Safety Representative.

Skills

Verbal communication

Management

Financial awareness

Education

NRWSA qualification at supervisory level

Health & Safety qualification

Supervisor Street Works qualification

Tools

Microsoft Excel

Microsoft Word

Job description

Description
As a Site Supervisor, you will be responsible for resources associated with the repair and maintenance of the clean water network across specific network areas for our client.
You will supervise operational repair and maintenance support to resolve issues such as poor supplies, no water, leaks, and water quality issues. Activities include repairing burst mains, leak repair, stop tap repairs, installation of equipment, investigations, and tracing supplies. You will provide operational leadership, ensuring that work is delivered safely, on time, within budget, and to our client’s expectations. Customer service is critical, and satisfaction is measured through the regulatory measure C-MeX. You will work closely with the client to improve C-MeX scores and demonstrate leadership in customer care.
You will coordinate with the scheduling team to ensure timely delivery of repair and maintenance work and communicate with impacted customers as needed.

Key Responsibilities

• Operational supervisory responsibility for water repair and maintenance teams and their daily activities.
• Organize labor efficiently, including recruitment, disciplinary actions, wages, and absence management.
• Manage resources such as materials and equipment.
• Ensure accurate documentation of work, including photographs and meter asset details.
• Regularly visit sites to review progress and ensure standards are met.
• Conduct team briefings monthly; coach and develop teams to reach their potential.
• Perform team inspections focusing on quality and first-time right operational delivery.
• Act as Health & Safety Representative, conducting workplace inspections, raising safety issues, and investigating incidents.

Experience and Qualifications

• Relevant qualifications such as NRWSA at supervisory level.
• Health & Safety qualification (advantage).
• Experience in utilities sector.
• Supervisor Street Works qualification.
• Deep excavation knowledge and experience.
• Strong verbal communication skills.
• Good management skills.
• Financial and commercial awareness.
• Proficient in Microsoft Excel and Word.
• Full UK Driving Licence.

Salary and Benefits

We offer a competitive salary based on experience and a full benefits package.

Network Plus is an Equal Opportunity Employer, celebrating diversity and committed to an inclusive environment. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors, and military spouses/partners.

By applying, you agree to our privacy policy.

About Network Plus

Network Plus is an award-winning provider of utility and infrastructure services across the UK, valuing diversity and inclusion to help all employees thrive and contribute meaningfully.