Site Supervisor

TN United Kingdom; Bridgend; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading security company in the UK is seeking a Shift Supervisor to oversee security personnel, ensuring compliance with training and operational standards. The role involves engaging with staff, monitoring performance, and maintaining positive relations. Candidates must hold a valid SIA license and demonstrate strong communication and leadership skills. This position offers opportunities for career growth and development within a diverse and inclusive environment.

Benefits

Health & Well-being Programs

Employee Networks

Career Growth Opportunities

Qualifications

• Must have the right to work in the UK.
• Five-year checkable employment history required.

Responsibilities

• Ensure personnel have completed site training and possess a valid SIA license.
• Engage with Security Officers to monitor performance and maintain relations.
• Plan and implement staff training covering routine duties and emergency procedures.

Skills

Managing and Leading Others

Communication Skills

Operational Excellence

Relationship Building

Education

Current SIA license

Health and Safety at Work certification

Tools

MS Word

Excel

E-Mail (Outlook)

Job description

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• Ensure all personnel under supervision have completed the appropriate site training and possess a valid SIA license or LDN, meeting industry requirements.
• Accurately roster and plan for all direct reporting officers, ensuring adequate cover for holidays, sickness, and absences.
• Engage with all Security Officers at least once a month to monitor performance, maintain positive employee relations, and ensure coaching, counselling, and any necessary investigations are conducted according to company policies and procedures.
• Monitor and manage the appearance and behaviour of all security personnel, taking appropriate action in line with company policies and procedures.
• Actively encourage staff recognition and nominations for awards.
• Keep assignment instructions and site documentation up to date.
• Report all incidents in compliance with customer and company policies and procedures.
• Assist the Security Management Team in developing and sharing best practices and utilizing systems and tools to enhance service effectiveness.
• Plan, develop, and implement staff training, covering both routine duties and emergency procedures.
• Monitor and report faults with security-related equipment promptly.
• Be fully conversant with operational functions, including Access Control, CCTV, Detection, and Alarm Systems, ensuring effective monitoring and reporting.
• Participate in company training to continuously improve performance standards.
• Serve as the first point of contact during their shift for security-related queries, resolving complex issues using experience and knowledge, and referring any security practice complaints to the Security Management Team.
• Assist the Site Manager with any reasonable or practical requests.
• Demonstrate understanding and engagement with the Securitas Core Values of Integrity, Vigilance and Helpfulness, whilst showing a natural ability to recognise risk within the workplace and consider safety as a priority, complying with relevant policies, procedures and training as provided by the Company.

Job Description

• Ensure all personnel under supervision have completed the appropriate site training and possess a valid SIA license or LDN, meeting industry requirements.
• Accurately roster and plan for all direct reporting officers, ensuring adequate cover for holidays, sickness, and absences.
• Engage with all Security Officers at least once a month to monitor performance, maintain positive employee relations, and ensure coaching, counselling, and any necessary investigations are conducted according to company policies and procedures.
• Monitor and manage the appearance and behaviour of all security personnel, taking appropriate action in line with company policies and procedures.
• Actively encourage staff recognition and nominations for awards.
• Keep assignment instructions and site documentation up to date.
• Report all incidents in compliance with customer and company policies and procedures.
• Assist the Security Management Team in developing and sharing best practices and utilizing systems and tools to enhance service effectiveness.
• Plan, develop, and implement staff training, covering both routine duties and emergency procedures.
• Monitor and report faults with security-related equipment promptly.
• Be fully conversant with operational functions, including Access Control, CCTV, Detection, and Alarm Systems, ensuring effective monitoring and reporting.
• Participate in company training to continuously improve performance standards.
• Serve as the first point of contact during their shift for security-related queries, resolving complex issues using experience and knowledge, and referring any security practice complaints to the Security Management Team.
• Assist the Site Manager with any reasonable or practical requests.
• Demonstrate understanding and engagement with the Securitas Core Values of Integrity, Vigilance and Helpfulness, whilst showing a natural ability to recognise risk within the workplace and consider safety as a priority, complying with relevant policies, procedures and training as provided by the Company.

Qualifications

Competencies

• Managing and Leading Others and Self-Management
• Decision Making
• Communication Skills
• Business Acumen and Commercial Awareness
• Operational Excellence
• Strategic Thinking (Planning and Forecasting)
• Customer Management and Sales Development
• Relationship Building and Networking

Driving Performance

• Takes Ownership
• Expects Excellence
• Delivers Sustainable Results
• Builds High Performing Teams

Developing Yourself & Others

• Is Respectful
• Is Empowering
• Leads by Example
• Gives & Asks for Feedback

Making Our Strategy Happen

• Drives Innovation
• Seeks Opportunities
• Fosters Collaboration
• Values Diverse Perspectives

Additional Information

Essential

• Current SIA license
• Must have the right to work in the UK.
• Have a five-year checkable employment history or be able to produce documentary evidence of any period of unemployment, self-employment, or full and part-time education during that period.
• The ability to embody and uphold the Securitas core values of Integrity, Vigilance, and Helpfulness.
• Strong communication skills
• Competent in MS Word, Excel, and E-Mail (Outlook)
• Well-developed interpersonal and influencing skills, with the ability to negotiate and handle sensitive and confidential matters with tact and discretion.
• Adaptable and responsive to changes in priorities, plans, and schedules.

Desirable:

• Health and Safety at Work certification
• Customer Service Training
• First Aid at Work certification

Competency Framework Behavioural Indicators

• Leading by example and inspiring others
• Efficient self-management and time management
• Making informed and timely decisions
• Communicating effectively with team members and stakeholders
• Demonstrating business awareness and commercial insight
• Striving for operational excellence in all tasks
• Planning and forecasting strategically.
• Managing customer relationships and driving sales development
• Building and nurturing professional relationships and networks

By focusing on these core areas and responsibilities, the Shift Supervisor will contribute significantly to the success and efficiency of the security team, ensuring high standards of service and fostering a positive work environment.

It’s great to see you’re considering a career with us here at Securitas UK! You're one step away from joining our global team of over 375,000 professionals.

Why Choose Securitas UK?

At Securitas UK, we are on a mission to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.

What You Can Expect

Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application, and we appreciate your patience. Need support? We’re here to help—just drop us an email.

Diversity & Inclusion: Be Yourself at Securitas

We are an all-inclusive employer, embracing individuality and diversity as key to our success. Our belonging strategy focuses on:

• Career Growth: Clear pathways from apprenticeships to leadership programs.
• Inclusive Leadership: A culture of respect, transparency, and collaboration.
• Fair Pay & Benefits: Competitive, equitable compensation and benefits.

Our Commitment to You

We support our workforce through initiatives such as:

• Employee Networks – Safe spaces to connect and influence policies for change.
• Race at Work Charter & Armed Forces Covenant – Supporting equality and inclusion.
• Disability Confident Employer – Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2Disability Confident Employer Certification - We commit to guaranteeingan interview to anyone who discloses a disability at screening, providing they live within the location requirements.
• Health & Well-being Programs – Mental health support and workplace wellness.
• Neurodiversity Top Employer Certification – Leading inclusivity for neurodivergent individuals.

We celebrate diversity year-round with events like BSL Week, International Women’s Day, PRIDE, and Black History Month and so much more!

Take the Next Step

Join us and be part of a team that values you. Click ‘I'm Interested' and start your career with Securitas UK today!