Site Security Manager

Mitie Group plc.; Newcastle upon Tyne; On-site; GBP 40,000 - 60,000; Full time

Job summary

Mitie Group plc. in the UK is seeking a Security Lead for HMRC estate in Newcastle, Washington and Durham to oversee site-based Supervisors and security Officers.

You will drive service excellence, coordinate operations, and maintain strong client relations with HMRC, conducting monthly KPI pre-audits and ensuring high standards. This role requires frontline SIA licence, SC clearance, and the ability to lead teams while maintaining IT and records compliance.

Qualifications

• SC Clearance – Minimum standard.
• Front Line SIA Licence.
• Driving Licence.
• Minimum of 5 years proven experience in a similar role.
• Must understand client needs within HMRC.
• Ability to inspire and lead team to deliver the highest service standards at all times.
• Effective communicator at all levels.
• Must have exceptional understanding of security services within HMRC.
• Understand key Mitie principles and assist in delivering this in every aspect of site functions.
• Must have excellent IT skills and a good understanding of all Microsoft Office application.

Responsibilities

• Implement opportunities locally to maximise service efficiency and drive continuous improvement.
• Conduct monthly pre-audits KPI meetings as required and upscale any failings.
• Conduct regular reviews of all sites and ensure that all issues identified are reported and resolved.
• Communicate effectively and proactively with the security team and HMRC client.
• Ensure smooth running of the HMRC security operation at all times leading by example to deliver to the high standards HMRC expect.
• Manage all aspects of site based Mitie security staff for example (list is not exhaustive):
• management of holidays
• manage unplanned absence
• appraisals and performance management
• staff training routine and management of training records
• management of the incident reporting processes
• local management of additional works requests and proactive / timely coms with HMRCS soft and hard FM suppliers
• Ensure all HMRC officers have read and signed the up to date Assignment Instructions
• Ensure the security risk assessments have been signed off and regularly reviewed.
• Assist Mitie Contract and Operations Managers with recruitment, training and as directed
• Follow Group and company policies and procedures at all times;
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
• Use all work equipment and personal PPE properly and in accordance with training received;
• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

Skills

SC Clearance

Front Line SIA Licence

Driving Licence

Experience in similar role

Understand HMRC client needs

Inspire and lead team

Effective communicator

Security services HMRC knowledge

Mitie principles

IT skills + MS Office

Job description

Job Overview

• Security lead for all Mitie site based Supervisors and SO's On HMRC NEP Estate in Newcastle , Washington and Durham
• Actively drive for service excellence, sustainability, social values and efficiency initiatives at local level;
• Co-ordinate the local delivery of all security operations
• Effective and pro-active communication with the HMRC client
• Carry out pre-audit for monthly KPI meetings for all security operations
• Manage client expectations and resolve all concerns in timely manner
• Assist Mitie Account Manager and local Mitie Operations Manager as required
• Management of and responsibility for site security equipment

Main Duties

• Implement opportunities locally to maximise service efficiency and drive continuous improvement
• Conduct monthly pre-audits KPI meetings as required and upscale any failings
• Conduct regular reviews of all sites and ensure that all issues identified are reported and resolved
• Communicate effectively and proactively with the security team and HMRC client
• Ensure smooth running of the HMRC security operation at all times leading by example to deliver to the high standards HMRC expect
• Manage all aspects of site based Mitie security staff for example (list is not exhaustive):
  • management of holidays
  • manage unplanned absence
  • appraisals and performance management
  • staff training routine and management of training records
  • management of the incident reporting processes
  • local management of additional works requests and proactive / timely coms with HMRCS soft and hard FM suppliers
• Ensure all HMRC officers have read and signed the up to date Assignment Instructions
• Ensure the security risk assessments have been signed off and regularly reviewed.
• Assist Mitie Contract and Operations Managers with recruitment, training and as directed
• Follow Group and company policies and procedures at all times;
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
• Use all work equipment and personal PPE properly and in accordance with training received;
• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

What we are looking for

• SC Clearance – Minimum standard
• Front Line SIA Licence
• Driving Licence
• Minimum of 5 years proven experience in a similar role
• Must understand client needs within HMRC
• Ability to inspire and lead team to deliver the highest service standards at all times
• Effective communicator at all levels
• Must have exceptional understanding of security services within HMRC
• Understand key Mitie principles and assist in delivering this in every aspect of site functions
• Must have excellent IT skills and a good understanding of all Microsoft Office application