Site Reliability Engineer

ZipRecruiter; Stoke-on-Trent; Hybrid; GBP 45,000 - 75,000; Full time

Job summary

An innovative company is seeking a Site Reliability Engineer to enhance system reliability and performance through strong engineering practices. This role involves monitoring critical systems, implementing solutions for reliability, and collaborating across functions to integrate best practices into the software development life cycle. You will play a vital role in ensuring systems meet user demands while fostering a culture of continuous improvement. If you are passionate about technology and eager to make a significant impact, this opportunity is perfect for you.

Qualifications

• Strong software engineering skills focused on system reliability.
• Experience with Infrastructure as Code (IaC) automation tools.

Responsibilities

• Enhancing reliability and observability of services through coding.
• Maintaining tools for operational efficiency and resilience.

Skills

Site Reliability Engineering principles

Service Level Indicators (SLI)

Service Level Objectives (SLO)

Python

Golang

JavaScript

Splunk

New Relic

Grafana

Ansible

Terraform

Shell scripting

Tools

Open Telemetry

Telemetry tools

Job description

Job Description

Who we are looking for

A Site Reliability Engineer, who will enhance system reliability, observability and performance through a strong engineering approach and assist with incident resolution and best practices.

You will have software engineering skills, focusing on system reliability and observability. You will monitor the health, performance and availability of critical systems, directly impacting operational efficiency.

Using your engineering expertise, you will implement solutions that enhance reliability, including service instrumentation with tools such as Open Telemetry, improve logging practices and develop features for maintainability. You will also help engineer tools and automation for effective service management.

Collaboration is key, working across multiple functions to integrate reliability and observability best practices into the software development life cycle. By supporting governance standards set by the central teams, you will foster a culture where these principles are integral to development. Your contributions will ensure our systems meet user demands and enhance overall service performance.

This role is eligible for in the Company’s hybrid working from home policy.

skills and experience

• Excellent knowledge of Site Reliability Engineering principles, including the creation and management of effective Service Level Indicators (SLI) and Service Level Objectives (SLO) for reliability and customer satisfaction.
• Knowledge of contemporary observability tools, techniques and best practice including Splunk, New Relic, Grafana and Pager Duty.
• Excellent knowledge of programming including Python, Golang and JavaScript.
• Knowledge and experience of modern software development techniques and lifecycles.
• Experience with Infrastructure as Code (IaC) automation and orchestration tools such as Ansible and Terraform.
• Prior experience working in a large scale, 24/7 enterprise where system uptime and stability is of paramount importance to the Business.
• Keen interest of industry trends, particularly Platform Engineering.
• Proficiency in shell scripting for automation and system management tasks.

Main Responsibilities

• Writing and contributing to code that enhances the reliability and observability of services, including telemetry, operational APIs and tooling.
• Developing and maintaining tools that facilitate effective management of our systems, ensuring they are operationally efficient and resilient.
• Working with automation and orchestration platforms to automate manual activity and reduce toil.
• Building sophisticated dashboards using a range of telemetry data and dash boarding technologies like Grafana, Splunk and New Relic.
• Maintaining and administering existing monitoring and analytic toolsets.
• Mentoring colleagues in use of new technologies or practices.
• Actively participating in live incident resolution and post-mortem analysis, providing effective remediation strategies to improve overall system health and prevent future issues.
• Driving initiatives to enhance system reliability and observability, contributing to a culture of continuous improvement.
• Collaborating with the central Site Reliability Engineering and Observability teams to establish and uphold standards for reliability and observability, assisting teams in adhering to these practices.
• Working with IT Operations, providing and supporting the use of critical tooling to enable increasing levels of value to the Business.

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