Site Performance Manager - Manufacturing

The Curve Group; Metropolitan Borough of Solihull; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Client Operations Manager to enhance client relationships and optimize operations at their Solihull manufacturing plant. This role focuses on delivering exceptional service and driving continuous improvement through collaboration across departments. The ideal candidate will possess strong analytical skills, technical expertise in inventory management and ERP systems, and a proven track record in leadership and client management. If you're passionate about transforming working lives and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Experience in client management and building long-term relationships.
• Strong analytical and problem-solving skills with technical expertise.

Responsibilities

• Oversee client operations and ensure exceptional service delivery.
• Support and develop on-site staff while managing profitability.

Skills

Client Management

Leadership

Analytical Skills

Problem-Solving

Sales Skills

Technical Expertise

Customer Service

Decision-Making

Education

Associate’s degree or 3 years’ experience

Project management or procurement certification

Tools

ERP systems

Microsoft Office Suite

Job description

Site Performance Manager - Manufacturing

Site Performance Manager - Manufacturing

3 weeks ago Be among the first 25 applicants

Direct message the job poster from The Curve Group

Passionate about transforming working lives and building sustainable and long term relationships

Client Operations Manager - site performance and delivery

Solihull - Manufacturing plant

Fully Site based

Monday to Friday day shifts

Role Overview: We are seeking a motivated and detail-oriented Client Operations Manager to join our team. You will oversee and optimize client operations, ensuring exceptional service delivery and strong client relationships. Collaboration across departments to streamline processes, resolve issues, and drive continuous improvement is key.

Key Responsibilities:

• Client Management: Respond to client needs, expand relationships, and ensure exceptional service.
• Leadership: Support and develop on-site staff, including Site Managers and Envoys.
• Business Reviews: Deliver monthly business reviews with the client team.
• Profitability: Manage Profitability (P&L) within allocated accounts.
• Compliance: Ensure adherence to inventory, storage, delivery, and safety requirements.
• Client Engagement: Maintain professional relationships and provide timely follow-up.
• Business Development: Develop additional business opportunities with current and new clients.
• Continuous Improvement: Seek and implement process improvements.
• Training: Train employees on systems and best practices.
• Best Practices: Maintain and utilize best practices and trending analysis.
• Other Duties: Perform other duties as assigned.
• Technical Expertise: Knowledge of purchasing, inventory management, and ERP systems.
• Analytical Skills: Strong data analysis and problem-solving skills.
• Sales Skills: Internal and external selling skills.
• Problem-Solving: Root cause and corrective action.
• Technical Proficiency: Proficiency in Microsoft Office Suite, especially Excel, PowerPoint, and Word.
• Education: Associate’s degree or 3 years’ experience in leading teams.
• Certifications: Project management or procurement certification is desirable.
• Client Relationship: Experience in building long-term client relationships.
• Customer Service: Excellent follow-through and customer service skills.
• Problem-Solving: Strong problem-solving and multitasking abilities.
• Decision-Making: Sound business judgment and decision-making skills.

About the client:

Our client is one of the world’s leading providers of Integrated Supply Solutions to manufacturing industries for the provision of MRO (indirect) products. Their portfolio consists of Procurement Services, Transactional Processing, Stores Management, and Inventory Optimisation enabled by industry-leading digital platforms. They deliver world-class results to world-class companies in industries such as Pharmaceuticals, Foods, Beverage, Automotive, and Aerospace.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Manufacturing, Purchasing, and Supply Chain

• Industries

  Engineering Services, Manufacturing, and Transportation, Logistics, Supply Chain and Storage

Referrals increase your chances of interviewing at The Curve Group by 2x

Get notified about new Performance Manager jobs in Solihull, England, United Kingdom.

Coventry, England, United Kingdom 4 weeks ago

Performance Manager, Mid Corporates Midlands & East England

West Midlands, England, United Kingdom 1 day ago

Coventry, England, United Kingdom 6 days ago

Operational and Performance Manager, Imaging

Coventry, England, United Kingdom 2 weeks ago

Walsall, England, United Kingdom 1 week ago

Operational Planning and Performance Manager

BI & Performance Manager University Hospitals Coventry and Warwickshire NHS Trust

Coventry, England, United Kingdom 1 week ago

Birmingham, England, United Kingdom 1 day ago

Warwickshire, England, United Kingdom 12 hours ago

Birmingham, England, United Kingdom 3 weeks ago

Claims Governance and Performance Manager

Birmingham, England, United Kingdom 1 week ago

Warwick, England, United Kingdom 1 day ago

Birmingham, England, United Kingdom 10 hours ago

West Midlands, England, United Kingdom 2 weeks ago

Worcester, England, United Kingdom 5 days ago

Regional Operations Manager - Wales & South England

Birmingham, England, United Kingdom 2 weeks ago

Birmingham, England, United Kingdom 1 day ago

West Midlands, England, United Kingdom 4 days ago

Core Faults and Thermal Hydraulic Performance Manager

Business Development Manager (High Performance Manager)

Birmingham, England, United Kingdom 1 week ago

Tamworth, England, United Kingdom 3 weeks ago

West Midlands, England, United Kingdom 1 week ago

Business Analyst - Life & Pension Software

Business Development Manager | Solar EV Charging Solutions

West Midlands, England, United Kingdom 4 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.