Site Operations Manager (PPM)

JR United Kingdom; Reading; On-site; GBP 50,000 - 80,000; Full time

Job summary

An innovative firm is seeking a Site Operations Manager to lead the Planned Preventative Maintenance (PPM) function. This role involves managing supplier performance, ensuring compliance, and driving continuous improvement in service delivery. You will be pivotal in enhancing operational efficiency and fostering strong relationships with stakeholders. If you have a proven track record in PPM management and a passion for excellence in service delivery, this opportunity is for you. Join a forward-thinking organization committed to enabling digital Britain through robust mobile infrastructure.

Qualifications

• Experience in establishing and leading PPM functions for business outcomes.
• Strong knowledge of methodologies for delivering technical services.

Responsibilities

• Manage delivery of PPM programme and maintenance activities by suppliers.
• Identify root causes of service underperformance and instigate recovery initiatives.

Skills

PPM Function Management

Supplier Performance Management

Stakeholder Influence

Continuous Improvement

Technical Knowledge of Network Technologies

Job description

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MBNL delivers the mobile infrastructure that enables digital Britain. This is achieved by providing Transmission and Operational Services to EE/BT and Three.

The Operational Services directorate is accountable for delivering the right sites, in the right locations, always accessible and always on. It undertakes the operation, enablement, and management of the network infrastructure to enable EE/BT and Three to deliver their best customer experiences at the lowest cost.

The Site Operations Manager will lead and proactively manage all aspects of Planned, Preventative Maintenance (PPM) & site operations with our suppliers.

What you can expect to be doing:

• Own & proactively manage the delivery of the PPM programme & follow-on maintenance activities by the supplier ecosystem against contractual obligations & industry benchmarks.
• Undertake direct intervention to identify root causes of service underperformance, instigating recovery initiatives to deliver and improve service performance.
• Be accountable for the assurance & approval of detailed plans for the management of PPM based on service requirements, current backlogs, changes in site status, and incremental service demand due to condition to achieve agreed business outcomes and performance targets.
• Responsible, in conjunction with the MBNL H&S, infrastructure management, estates, and compliance teams, to ensure sites are maintained in a safe and compliant way whilst maintaining the longevity of the assets by the supplier ecosystem.
• Work with the MBNL Commercial Management Team for the proactive management of approved suppliers to achieve agreed business outcomes and performance targets.

What we are looking for:

• Strong experience of establishing, developing, and leading a PPM function to achieve agreed business outcomes, performance targets, and industry benchmarks.
• Detailed knowledge of the methodologies, processes, and capabilities required to deliver best-in-class technical and business services.
• Strong experience of managing, motivating, monitoring, and improving performance of contractors and suppliers.
• Strong experience of building deep, effective relationships and an appreciation of organisational politics. An ability to use these to socialise and influence stakeholders.
• Experience of working with, briefing, and influencing senior members of leadership teams.
• Experience of managing the natural tensions between customer, commercial, and technical requirements.
• Experience of bringing industry best practices into an organisation and using this to drive continuous improvement and knowledge of how to lead and manage high-performance teams.

Nice to have:

• Experience of managing remotely located, cross-functional teams.
• Strong safety/quality/compliance knowledge of mobile or fixed network technologies.
• Experience of working in or with a JV organisation.

To apply for the Site Operations Manager (PPM), please send your CV to [emailprotected].