Site Operations Manager

Vantagedc; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

Vantage Data Centers is seeking a Site Manager for one of our data center campuses. You will lead the on-site team of Critical Facilities Engineers (CFEs), manage day-to-day operations, safety, and performance while ensuring customers receive outstanding service and reliability.

This role reports to the VP Site Operations EMEA and coordinates with engineering, health & safety, security and project teams. The position blends hands-on leadership with strategic planning, focusing on preventive

Responsibilities

• Lead the site team to deliver excellent customer experience and operations.
• Oversee daily engineering and operations to safely run machinery and building systems.
• Meet availability targets for data centers and infrastructure.
• Manage service contracts: scope, bids, awards and administration.
• Direct and maintain preventive maintenance and work orders.
• Foster a collaborative, high-performance maintenance team.
• Ensure training for all facility engineers in equipment and processes.
• Ensure timely resolution of customer service issues.
• Understand building systems and respond to operational and emergency situations.
• Author After Action Reports and Root Cause Analyses.
• Enforce safety, security, quality and IT policies on site.
• Contribute to crisis management documentation and processes.
• Collaborate with Vantage Operations at country level.

Job description

About Vantage

Vantage powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

About Vantage Data Centers

Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises. Developing and operating across six markets in North America and five markets in Europe, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Site Operations Department

The Site Operations Department is responsible for the overall health of all mechanical and electrical systems, building maintenance, and performance of all data modules in our data centers. The team is staffed 24 x 7 onsite with Critical Facilities Engineers (CFEs) working on shift and reporting to a Chief Engineer. This team is the face of Vantage to our customers and the guarantee of business continuity and excellence of Operations of our campus as well as the performance of our customer installations. Using a Computerized Maintenance Management System (CMMS) to plan and track maintenance activities, the Site Operations Department is responsible for all preventative and corrective maintenance. Our culture expects and rewards team performance that engages directly with the customers and the facility infrastructure.

Position Overview

The Site Manager, Site Operations owns the overall operations for one, of our data center campuses and will directly manage a team of CFEs.

The Site Manager will report to the President Site Operations EMEA and interface with, Reliability Engineering, Design Engineering & Construction, Heath & Safety, Security and other resources to manage the overall campus.

The Campus Manager will manage and oversee the workflow/work order management, training plans, event management, customer communications, hiring and performance management of the CFT team.

Our CFTs are respected, well-trained, customer-focused and some of the best facilities engineers you will find in the industry. This position will leverage your extensive experience to help guide the team in some of the more challenging aspects of maintenance in areas such as: critical MOP development, testing plans, sparing approaches, capital planning, end-of-life replacement and expansion of existing facilities while eliminating risk to our customers and their businesses.

This position is leadership-focused, paired with the classical Chief Engineer activity. If you are someone who enjoys site leadership accountability paired with people management and could pick up the tools and do the job yourself, if needed, then this position is perfect for you. Our intent is to elevate our CFT team with a technical experienced person who has 'been there, done that' and can show others how it should be done as well.

Essential Job Functions & Duties

• Manage the site team to ensure a high-level customer experience and the excellence of operations
• Daily management and administration of the engineering & operations functions at the facility with the objectives of safely and effectively operating machinery and building systems
• Ensure availability and capacity targets are achieved and maintained for data centers and technical infrastructure for your assigned facility
• Manage contracted service work at the facility, including understanding and developing the scope of service, bidding, awarding and administering assigned contracts
• Direct and maintain the site-specific preventive maintenance and work order program
• Encourage and foster a team-oriented environment through positive feedback
• Hold employees accountable on preventive/corrective maintenance of facilities equipment
• Ensure adequate training of all facility engineers and other personnel on electrical/mechanical equipment, system maintenance, repairs and operation. Train CFEs, as appropriate, in new processes and procedures.
• Ensure customers are satisfied and any issues with their services are resolved quickly and efficiently
• Must understand the engineering and operational aspects of the building systems and recognize system performance deficiencies immediately and respond to operational and emergency situations
• Is the author of After Action Reports (AAR) and or Root Cause Analysis (RCA)
• Be responsible for the implementation and application of Vantage policies on site relating to safety, security, quality, and information systems
• Contribute to the documentation of crisis management of the site and application of its process
• Work in collaboration with Vantage Operations at country level o