Facilities Manager

Allscreens Nationwide Ltd; Leeds; On-site; GBP 45,000 - 60,000; Full time

Job summary

ISS Facilities Services in Leeds is seeking a Facilities Manager to take full responsibility for delivering integrated facilities management in a leased office space. You will act as the on-site lead across two floors in a shared, multi-tenant building, ensuring a high-quality workplace environment.

The role involves managing FM services, coordinating with landlords and occupiers, and driving performance against SLAs while maintaining a strong safety culture and customer experience.

Qualifications

• Background in Soft Services or Front of House in workplace environments.
• Energetic, proactive approach with initiative.
• Excellent stakeholder management and communication skills.
• Strong ability to deliver customer-facing services in fast-paced environments.

Responsibilities

• Oversee delivery of integrated FM services including maintenance, cleaning, waste, catering, reception and helpdesk coordination.
• Manage service delivery within a multi-tenanted building, coordinating with landlord representatives and occupiers.
• Monitor and drive performance against SLAs, KPIs, and contractual standards for continuous improvement.
• Act as on-site lead for stakeholders, building strong relationships across teams and tenants.
• Ensure all customer requests, feedback and complaints are logged, managed and resolved promptly.
• Maintain compliance with health and safety legislation and company policies, promoting safety culture.
• Lead on-site teams and service partners, including recruitment and performance management.
• Manage site budgets, control costs, and support financial reporting and account performance.

Skills

Soft Services

FOH

Workplace environments

Stakeholder management

Customer service

Communication skills

Organisational skills

Job description

Facilities Manager

Company: ISS Facilities Services

Salary: Not specified

Hours: Full-time

Location: Leeds, LS1 3DL

Working pattern: On-site

Job type: Permanent

Posting date: 20 Jul 2026

Closing date: 19 Aug 2026

Summary

FM Manager

Contract: Government

Location: Leeds

Hours of work: 40

Contract Type: Permanent

Job Description

We are seeking a Facilities Manager to take full responsibility for the delivery of integrated facilities management services within a leased office space.

This role will act as the on-site lead, ensuring a high-quality, professional workplace environment across two floors within a shared, multi-tenanted building.

Key Responsibilities

• Oversee the efficient delivery of integrated FM services, including maintenance, cleaning, waste, catering/vending, reception, and helpdesk coordination


• Manage service delivery within a multi-tenanted building, ensuring effective collaboration with landlord representatives and occupiers


• Monitor and drive performance against SLAs, KPIs, and contractual standards to ensure continuous improvement


• Act as the on-site lead for stakeholders, building strong and visible relationships


• Ensure all customer requests, feedback, and complaints are logged, managed, and resolved in a timely manner


• Maintain full compliance with health & safety legislation and company policies, promoting a strong safety culture


• Lead, manage, and develop on-site teams and service partners, including recruitment, performance management, and engagement


• Manage site budgets, control costs, identify efficiencies, and support financial reporting and account performance

Professional and Personal Competencies/Qualifications

• Background in Soft Services, Front of House (FOH), or workplace environments


• Energetic and proactive approach, with a strong willingness to take initiative


• Comfortable working in customer-facing roles and building positive relationships with a wide range of stakeholders


• Confident delivering high levels of customer service in fast-paced, people-focused environments


• Professional, approachable, and committed to creating a positive customer experience


• Strong stakeholder management and communication skills


• Strong organisational and problem-solving skills

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.