Site-Based Cleaning Manager

Mitie Group plc.; Norwich; On-site; GBP 28,000 - 38,000; Full time

Job summary

Mitie Group plc. is recruiting for an experienced Site Based Cleaning Manager to organise, coordinate and oversee the delivery of a cleaning service across a large on-site operation.

The role focuses on delivering a high standard of service, achieving customer satisfaction within agreed SLAs and cost parameters, and maintaining strong relationships with stakeholders on site. You will manage multiple cleaning teams, drive KPI reporting and ensure compliance with health and safety, quality

Qualifications

• Proven experience in cleaning management.
• Hands-on customer service experience.
• Strong understanding of cleaning procedures and best practice.
• Knowledge of health and safety requirements, and environmental and quality standards relevant to cleaning services.
• A good understanding of industry innovation and company standards.

Responsibilities

• Manage and integrate multiple cleaning teams.
• Lead the cleaning function and deliver professional service aligned to SLAs and cost parameters.
• Deliver ongoing KPIs, SLAs, and departmental objectives.
• Maintain and build relationships with stakeholders to ensure SLAs.
• Ensure cleaning supplies are ordered to meet usage, cost and quality levels.

Skills

Cleaning management

Customer service

Cleaning procedures

H&S compliance

Industry standards

Job description

Join Mitie - the future of high performing places.

ROLE: Site Based Cleaning Manager

HOURS: Monday to Friday, 40 hours

LOCATION: Norfolk, NR1 1EF

Mitie Cleaning & Environmental Services are recruiting for an experienced and driven Cleaning Manager to organise, coordinate, and oversee the delivery of a cleaning service across a large on-site cleaning operation.

The role ensures excellent customer experiences are achieved within agreed service levels and cost parameters, in line with stakeholder requirements.

Main duties:

• Management and integration of multiple cleaning teams,
• Full leadership of the cleaning function and the delivery of a professional service aligned to contractual service level agreements,
• Deliver ongoing monthly, quarterly, and annual KPIs, SLAs, and departmental objectives
• Maintain and build strong relationships with stakeholders to ensure service level agreements,
• Ensure cleaning supplies are ordered to meet usage requirements at appropriate cost and quality levels,

What we are looking for:

• Proven experience in cleaning management
• Hands-on customer service experience
• A strong understanding of cleaning procedures and best practice
• Knowledge of health and safety requirements, and environmental and quality standards relevant to cleaning services
• A good understanding of industry innovation and company standards