Cleaning Supervisor

Mitie; Norwich; On-site; GBP 21,000 - 27,000; Full time

Job summary

Mitie Cleaning & Environmental Services is recruiting an experienced Site Based Cleaning Supervisor to oversee delivery of cleaning across a large on-site operation in Norfolk. You will coordinate multiple teams, ensure service levels and cost parameters are met, and drive customer satisfaction.

This role requires strong knowledge of cleaning procedures, health and safety standards, and the ability to deliver monthly, quarterly and annual KPIs while building solid stakeholder relationships.

Qualifications

• Experience leading cleaning teams.
• Knowledge of cleaning procedures and best practice.
• Understanding of health and safety requirements and standards in cleaning services.

Responsibilities

• Manage and integrate multiple cleaning teams.
• Provide leadership of the cleaning function and ensure delivery of professional service aligned to SLAs.
• Deliver monthly, quarterly, and annual KPIs, SLAs and departmental objectives.
• Maintain relationships with stakeholders to ensure service levels.
• Ensure cleaning supplies are ordered to meet usage at appropriate cost and quality.

Skills

Cleaning procedures

Health & safety

Industry standards

Job description

Join Mitie – the future of high performing places.

ROLE: Site Based Cleaning Supervisor

HOURS: Monday to Friday, 40 hours

LOCATION: Norfolk, NR1 1EF

Mitie Cleaning & Environmental Services are recruiting for an experienced and driven Cleaning Manager to organise, coordinate, and oversee the delivery of a cleaning service across a large on-site cleaning operation.

The role ensures excellent customer experiences are achieved within agreed service levels and cost parameters, in line with stakeholder requirements.

• Management and integration of multiple cleaning teams,
• Full leadership of the cleaning function and the delivery of a professional service aligned to contractual service level agreements,
• Deliver ongoing monthly, quarterly, and annual KPIs, SLAs, and departmental objectives
• Maintain and build strong relationships with stakeholders to ensure service level agreements,
• Ensure cleaning supplies are ordered to meet usage requirements at appropriate cost and quality levels,

What we are looking for:

• A strong understanding of cleaning procedures and best practice
• Knowledge of health and safety requirements, and environmental and quality standards relevant to cleaning services
• A good understanding of industry innovation and company standards