Single Point of Contact Operative

South Tyneside and Sunderland NHS Foundation Trust; Gateshead; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare organization seeks a Single Point of Contact Operative in Gateshead. This pivotal role involves providing essential administrative support, ensuring efficient communication with patients and staff, and managing various requests related to equipment and services. Ideal candidates should possess excellent organizational skills and a strong IT background. Join us for the opportunity to contribute to a vital community service while working in a supportive environment.

Benefits

Flexible working options

Access to fitness centre

Professional development opportunities

Qualifications

• Educated to NVQ2 / GCSE standard or equivalent qualification.
• Experienced IT user with a willingness to learn.
• Flexible and adaptable to changing service needs.

Responsibilities

• Act as first point of contact for enquiries and process requests for loan equipment.
• Support warehouse function and stock control.
• Provide reception cover and assist wider admin team as required.

Skills

Effective communication

Organizational skills

Data input skills

Customer care skills

Ability to work as part of a team

Education

NVQ2 / GCSE standard or equivalent qualification

NVQ 2 Customer Care or equivalent

Tools

IT systems knowledge

Experience of electronic booking systems

Excel

Word

Outlook

Job description

South Tyneside and Sunderland NHS Foundation Trust

Single Point of Contact Operative

The closing date is 02 July 2025

We are looking to recruit a 37.5-hour Band 2 SPOCOperative on a permanent basis to support our Gateshead Equipment Service basedat Team Valley, Gateshead.

The post holder will join ateam of administrative support staff who provide essential administrativefunctions, whilst interfacing with clinical and administrative staff, patientsand the general public. Theservice is fast paced, and you would be expected to carry out a variety ofadministrative tasks.

Candidates must be able todemonstrate they have the ability to communicate effectively with people at alllevels by telephone and in person.Excellent organisational skills, flexibility and time management arealso essential. Accurate data inputskills are essential.

The successful candidateshould have excellent keyboard skills and a working knowledge of softwarepackages and IT systems.

There isan expectation to work between the hours of 8.00am and 4.30pm Monday to Friday

Main duties of the job

To act as the first point of contact for telephone, electronic, and face to face enquiries into the service

To process requests for loan equipment in a timely manner using electronic ordering and delivery system

To process requests for minor adaptations assessments

Issuing equipment from warehouse to requisitions / patients or families using handheld scanner

Support warehouse function and associated stock control, receiving goods into warehouse, picking and preparing orders.

To process requests for maintenance

To act as service meet and greet, and provide reception cover

To issue or collect small items of equipment from warehouse or patients homes / care settings

To support wider admin team as required

About us

Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.

The Trust employs around 8,600 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements. The Trust will not accept applications which are found to be AI generated.

Job responsibilities

To act as the first point of contact for telephone, electronic, and face to face enquiries into the service

To process requests for loan equipment in a timely manner using electronic ordering and delivery system

To process requests for minor adaptations assessments

Issuing equipment from warehouse to requisitions / patients or families using handheld scanner

Support warehouse function and associated stock control, receiving goods into warehouse, picking and preparing orders.

To process requests for maintenance

To act as service meet and greet, and provide reception cover

To issue or collect small items of equipment from warehouse or patients homes / care settings

To support wider admin team as required

FOR FULL JOB DESCRIPTION SEE ATTACHMENT

Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visitGov.UKfor further information

Person Specification

Skills and Knowledge

• Ability to work as part of a team, developing good working relationships with service users and partner organisations
• Ability to maintain confidentiality / security

Qualifications

• Educated to NVQ2 / GCSE standard or equivalent qualification
• Experienced IT user
• NVQ 2 Customer Care or equivalent
• Willingness to update knowledge and skills as part of continuous development plan
• Be flexible and adaptable to the changing needs of the service

Analytical and Judgmental

• Ability to work autonomously

Planning and Organisation

• Ability to organise own workload and prioritise competing demands

Experience

• Excellent customer care skills
• Experience in customer service role
• Experience of call centre operations
• Experience of electronic booking systems
• Willingness to update knowledge & skills as part of continuous professional development
• Experience of computer packages & software including Excel, Word & Outlook
• Experience in health and social care environment
• Knowledge of ELMS operating system or similar systems
• Experience of CISCO call centre or equivalent

Employer name

South Tyneside and Sunderland NHS Foundation Trust