Enable job alerts via email!

Single Point of Contact Operative

NHS

Gateshead

On-site

GBP 23,000 - 25,000

Full time

5 days ago

Be an early applicant

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

A leading NHS Trust is seeking a Band 2 SPOC Operative for their Gateshead Equipment Service. The role involves performing various administrative tasks, including processing equipment requests and serving as the first point of contact for enquiries. Ideal candidates will have strong communication and IT skills, a commitment to service delivery, and an ability to work within a team. Join our organization and contribute to the health and well-being of the community with a supportive working environment.

Benefits

Access to fitness centre

Training and career development

Qualifications

Must demonstrate ability to effectively communicate with a variety of stakeholders.
Experience in customer service roles is essential.
Flexibility and a willingness to adapt to changes in service needs.

Responsibilities

Act as the first point of contact for enquiries in the service.
Process requests for loan equipment using an electronic ordering system.
Support the warehouse function and associated stock control.

Skills

Effective communication

Organizational skills

Time management

Data input skills

Customer care skills

Education

Educated to NVQ2 / GCSE standard

Tools

Excel

Word

Outlook

Job summary

We are looking to recruit a 37.5-hour Band 2 SPOC Operative on a permanent basis to support our Gateshead Equipment Service based at Team Valley, Gateshead.

The post holder will join a team of administrative support staff who provide essential administrative functions, whilst interfacing with clinical and administrative staff, patients and the general public. The service is fast paced, and you would be expected to carry out a variety of administrative tasks.

Candidates must be able to demonstrate they have the ability to communicate effectively with people at all levels by telephone and in person. Excellent organisational skills, flexibility and time management are also essential. Accurate data input skills are essential.

The successful candidate should have excellent keyboard skills and a working knowledge of software packages and IT systems.

There is an expectation to work between the hours of 8.00am and 4.30pm Monday to Friday

Main duties of the job

To act as the first point of contact for telephone, electronic, and face to face enquiries into the service

To process requests for loan equipment in a timely manner using electronic ordering and delivery system

To process requests for minor adaptations assessments

Issuing equipment from warehouse to requisitions / patients or families using handheld scanner

Support warehouse function and associated stock control, receiving goods into warehouse, picking and preparing orders.

To process requests for maintenance

To act as service meet and greet, and provide reception cover

To issue or collect small items of equipment from warehouse or patients homes / care settings

To support wider admin team as required

About us

Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.

The Trust employs around 8,600 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements. The Trust will not accept applications which are found to be AI generated.

Details Date posted

18 June 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year 25/26 Pay Award Pending £24,465

Contract

Permanent

Working pattern

Full-time

Reference number

C9155-CMAC-0625-17

Job locations

Unit 2, Queens Park

Team Valley Trading Estate

Gateshead

NE11 0QD

Job description Job responsibilities

To act as the first point of contact for telephone, electronic, and face to face enquiries into the service

To process requests for loan equipment in a timely manner using electronic ordering and delivery system

To process requests for minor adaptations assessments

Issuing equipment from warehouse to requisitions / patients or families using handheld scanner

Support warehouse function and associated stock control, receiving goods into warehouse, picking and preparing orders.

To process requests for maintenance

To act as service meet and greet, and provide reception cover

To issue or collect small items of equipment from warehouse or patients homes / care settings

To support wider admin team as required

FOR FULL JOB DESCRIPTION SEE ATTACHMENT

Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visitGov.UKfor further information

Job description Job responsibilities

To act as the first point of contact for telephone, electronic, and face to face enquiries into the service

To process requests for loan equipment in a timely manner using electronic ordering and delivery system

To process requests for minor adaptations assessments

Issuing equipment from warehouse to requisitions / patients or families using handheld scanner

Support warehouse function and associated stock control, receiving goods into warehouse, picking and preparing orders.

To process requests for maintenance

To act as service meet and greet, and provide reception cover

To issue or collect small items of equipment from warehouse or patients homes / care settings

To support wider admin team as required

FOR FULL JOB DESCRIPTION SEE ATTACHMENT

Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visitGov.UKfor further information

Person Specification Skills and Knowledge Essential

Ability to work as part of a team, developing good working relationships with service users and partner organisations
Ability to maintain confidentiality / security

Qualifications Essential

Educated to NVQ2 / GCSE standard or equivalent qualification
Experienced IT user

Desirable

NVQ 2 Customer Care or equivalent

Attitude Essential

Willingness to update knowledge and skills as part of continuous development plan
Be flexible and adaptable to the changing needs of the service

Analytical and Judgmental Desirable

Ability to work autonomously

Planning and Organisation Essential

Ability to organise own workload and prioritise competing demands

Experience Essential

Excellent customer care skills
Experience in customer service role
Experience of call centre operations
Experience of electronic booking systems
Willingness to update knowledge & skills as part of continuous professional development
Experience of computer packages & software including Excel, Word & Outlook

Desirable

Experience in health and social care environment
Knowledge of ELMS operating system or similar systems
Experience of CISCO call centre or equivalent

Person Specification Skills and Knowledge Essential

Ability to work as part of a team, developing good working relationships with service users and partner organisations
Ability to maintain confidentiality / security

Qualifications Essential

Educated to NVQ2 / GCSE standard or equivalent qualification
Experienced IT user

Desirable

NVQ 2 Customer Care or equivalent

Attitude Essential

Willingness to update knowledge and skills as part of continuous development plan
Be flexible and adaptable to the changing needs of the service

Analytical and Judgmental Desirable

Ability to work autonomously

Planning and Organisation Essential

Ability to organise own workload and prioritise competing demands

Experience Essential

Excellent customer care skills
Experience in customer service role
Experience of call centre operations
Experience of electronic booking systems
Willingness to update knowledge & skills as part of continuous professional development
Experience of computer packages & software including Excel, Word & Outlook

Desirable