Singing Waiter - The Piano Works

The Piano Works Farringdon; Greater London; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Service charge

Discount on food & drink

Employee Assistance Program

Cocktail Jedi training

Global certificates

Career progression

Job summary

The Piano Works is seeking singing waiters to join two live music venues in London, one near Covent Garden and the other in Farringdon. You will greet guests, manage reservations, and guide guests through our cocktail menu while performing.

This role is flexible across 2-5 days with shifts; part-time or full-time; wage starts at £12.71 per hour. We offer service charge, staff discount, training programs, EAP, and clear career progression.

Qualifications

• Strong communication to interact with guests in a polite and engaging manner.
• Excellent organizational abilities to manage reservations and seating efficiently.
• Ability to work well under pressure during busy times.
• Positive and outgoing personality to create a welcoming atmosphere for guests.
• Problem solving to handle guest inquiries and address issues.

Responsibilities

• Capable of handling different bookings at the same time and ensuring iconic welcome.
• Escort guests to their tables and guide them through the cocktail menu with recommendations.
• Answer phone calls, take reservations, and provide information to guests over the phone.
• Handle guest inquiries, complaints and special requests professionally.
• Maintain a clean and organized front-of-house area, including entryway and waiting area.
• Assist in opening/closing duties, including setting up host stand and reservation books.

Skills

Strong communication

Organizational skills

Work well under pressure

Outgoing personality

Problem solving

Job description

Singing Waiter - The Piano Works

What's in It for You?

• Your dedication to the customer experience will be rewarded with a generous service charge.
• An amazing 50% discount on food and drink across all our awesome venues.
• Access to our Employee Assistance Program (EAP) which provides consultation sessions on mental health, well-being and finance, grants, and any other needed support.
• The opportunity to join our world-class bartender training program and become a Cocktail Jedi.
• Third-party training sessions that come with globally accepted certificates.
• Incredible career progression opportunities. We're invested in your success during your time with us!

This is a PART TIME/FULL TIME vacancy, with shifts based over 2-5 days, and a wage starting at £12.71 per hour!

About Us:

The Piano Works are hiring singing waiters!

Looking for an opportunity to shine this year? Well, here it is...

Are you a party starter? Do you have an epic singing voice? Are you a multitasker? If yes, we want you! Performing at regular intervals throughout the night, we're looking for versatile singers to join our singing waiter team!

We have two fantastic live music venues in London, one located just off Covent Garden and the other Farringdon which are both part restaurant, part bar, part concert, and full-on party.

The Piano Works are non‑stop, late night, live music venues where nightly 8 skilled musicians interact with the audience and play their song requests. Non‑stop live music features from 13:00: to 17:00 for our raucous weekly Saturday brunches and from 1700 – 0100, five nights a week supported by state‑of‑the‑art sound & lighting systems.

If you are passionate about hospitality, music, and fun and have a strong repertoire and solid technique with an upbeat personality to give the best customer experience then we want to hear from you!

What We Need:

As a Singing Waiter, you will greet and welcome customers, manage reservations, and ensure a smooth and enjoyable dining experience.

Responsibilities:

• Capable of handling different bookings at the same time, deal with our guests' reservations and make sure that they receive the most iconic welcome there is!
• Escort guests to their tables and give them the best tour around our cocktail menu. We want to hear your recommendations.
• Answer phone calls, take reservations, and provide information to guests over the phone.
• Handle guest inquiries, complaints, and special requests in a professional and courteous manner.
• Maintain a clean and organized front‑of‑house area, including the entryway, waiting area, and restrooms.
• Assist in opening and closing duties, including setting up the host stand and organizing reservation books.

Skills and Experience:

• Strong communication skills to interact with guests in a polite and engaging manner.
• Excellent organizational abilities to manage reservations and seating arrangements efficiently.
• Ability to work well under pressure and handle a high volume of guests during busy times.
• Positive and outgoing personality with a genuine desire to create a welcoming atmosphere for guests.
• Problem‑solving skills to handle guest inquiries and address any issues that may arise.

About Nightcap:

Nightcap is an award‑winning operator in the late‑night bar scene. We operate a portfolio of bars and venues across the UK, including brands like The Cocktail Club, Tonight Josephine, Barrio Familia, and Dirty Martini to name just a few. With a mission to be the UK’s leading bar group. Our purpose of existence is the belief that EVERYONE deserves a great night out, and therefore it's everyone's job to make sure we create great nights... and days out! We have a lively and dynamic work‑ethos across all our bars and offices. Our culture is creative, innovative, and collaborative, where everyone contributes ideas and brings their true self to work every day, as we are hell‑bent on harnessing a place where everyone can belong. Working here is fast paced, at times challenging, but copious amounts of fun!

Our Values:

• We Start at the Bar - At Nightcap, we make every decision based on what is right for our bars. This ensures our choices are practical, guest‑focused, and truly reflect our business. It's all about staying grounded in real experiences to drive our success.
• Proud AF -Taking pride in our work means striving for excellence and being dedicated to success. At Nightcap, we encourage our teams to bring their passion every day, delivering world‑class service and creating unforgettable experiences for our guests.
• Become Your Best Self - At Nightcap, we thrive on personal development of each other. We encourage our teams to seek growth, improve their skills, and enjoy the journey. It's about becoming the best version of yourself while having fun along the way.
• Own the Outcome - We believe in setting clear goals, taking full responsibility, and staying committed to achieve success. At Nightcap, we focus on results and make sure we follow through on our promises.
• People Are Everything - At Nightcap, we know our people are our greatest asset. We focus on creating an inclusive environment where everyone feels heard, valued, and supported. Because at the end of the day, it's our people who make all the difference.

If you enjoy providing excellent service to create memorable experiences for our guests, then we would be delighted to hear from you.

We look forward to having you join our team at The Piano Works!