Christmas Team Member - The Piano Works

The Piano Works; Greater London; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Service charge

Food & drink discount 50%

Discount portal access

Early access to pay (Wagestream)

Life assurance £10,000

Employee Assistance Program

Training & development

Fun and vibrant environment

Job summary

The Piano Works in London is seeking festive, guest-focused Waiter/Waitress team members for Christmas and beyond. Join our two renowned venues near Covent Garden and in Farringdon, where late-night live music and interactive performances create a vibrant, high-energy atmosphere.

We welcome both full-time and part-time applicants with flexible shifts including nights, weekends, and holidays. Training is provided to ensure excellent guest service and seasonal magic for every guest.

Qualifications

• Previous hospitality experience is a plus, but full training will be provided.
• Flexibility to work nights, weekends and bank holidays.
• Positive attitude focused on creating a magical guest experience.
• Ability to work in a fast-paced environment while staying detail-oriented.

Responsibilities

• Greet and welcome guests with a warm, friendly first impression.
• Serve drinks and food, take orders, and ensure timely delivery.
• Maintain a clean, organised seating area and clear waste as needed.
• Engage guests with information on menu items, promos and specials.
• Assist with event setups for Christmas parties and themed nights.
• Create magic moments for guests by going the extra mile.

Skills

Customer service

Hospitality

Team player

Flexible attitude

Communication skills

Job description

Christmas Team Member - The Piano Works

What’s in It for You?

• Your dedication to the customer experience will be rewarded with a generous service charge.
• An amazing 50% discount on food and drink across all our awesome venues.
• Deals and discounts with a wide range of businesses through our discount portal.
• Early access to your pay through Wagestream.
• £10,000 life assurance to support your loved ones if the worst happens.
• Access to our Employee Assistance Program (EAP) which provides consultation sessions on mental health, well-being and finance, grants, and any other needed support.
• Training and development opportunities. We're invested in your success during your time with us!
• Fun and vibrant working environment with a fantastic team.

Working Hours: Part-time/Full-time, Flexible shifts including nights, weekends, and holidays.

About Us:

The Piano Works are looking for full and part time fun loving, passionate and guest focused Waiter / Waitress to join our team and family. We have two fantastic live music venues in London, one located just off Covent Garden and the other Farringdon which are both part restaurant, part bar, part concert and full-on party.

The Piano Works are non-stop, late night, live music venues where nightly 8 skilled musicians interact with the audience and play their song requests. Non-stop live music features from 11:30: to 16:00 for our raucous weekly Saturday brunches and from 1700 – 0100, five nights a week supported by a state of- the-art sound & lighting systems and DJ’s from 1am till late.

If you are passionate about hospitality, music, guest service and fun and have ideally a years’ experience as a waiter/waitress in a high-volume restaurant, bar, club, live music, experiential, competitive socialising, events and party environments, then we want to hear from you.

Are you ready to join the festive fun at The Piano Works this Christmas season? We’re looking for enthusiastic, energetic, and guest-focused people to join our team and help create magic moments for our guests. If you’re passionate about hospitality and love spreading holiday cheer, we’d love to hear from you!

What You’ll Be Doing:

• Greet and welcome guests as they arrive, providing a warm and friendly first impression.
• Serve drinks and food to guests on the floor, taking orders, and ensuring timely delivery.
• Maintain a clean and organised seating area, clearing empty glasses, plates, and trash as needed.
• Engage with guests, providing information on menu items, drink specials, and promotions.
• Supporting the team with event setups, including Christmas parties, themed nights, and special events.
• Creating magic moments for guests by going the extra mile.

What We’re Looking For:

• A positive attitude and a passion for providing a magical guest experience.
• Previous experience in hospitality, bar work, or customer service is a plus, but full training will be provided.
• Flexibility to work nights, weekends, and bank holidays.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Team player with strong communication skills.
• A love for the festive season and the ability to spread holiday cheer!

About Nightcap:

Nightcap is an award-winning operator in the late-night bar scene. We operate a portfolio of bars and venues across the UK, including brands like The Cocktail Club, Tonight Josephine, Barrio Familia, and Dirty Martini to name just a few. With a mission to be the UK’s leading bar group. Our purpose of existence is the belief that EVERYONE deserves a great night out, and therefore it's everyone's job to make sure we create great nights... and days out! We have a lively and dynamic work-ethos across all our bars and offices. Our culture is creative, innovative, and collaborative, where everyone contributes ideas and brings their true self to work every day, as we are hell-bent on harnessing a place where everyone can belong. Working here is fast paced, at times challenging, but copious amounts of fun!

Our Values:

• We Start at the Bar - At Nightcap, we make every decision based on what is right for our bars. This ensures our choices are practical, guest-focused, and truly reflect our business. It's all about staying grounded in real experiences to drive our success.
• Proud AF -Taking pride in our work means striving for excellence and being dedicated to success. At Nightcap, we encourage our teams to bring their passion every day, delivering world-class service and creating unforgettable experiences for our guests.
• Become Your Best Self - At Nightcap, we thrive on personal development of each other. We encourage our teams to seek growth, improve their skills, and enjoy the journey. It's about becoming the best version of yourself while having fun along the way.
• Own the Outcome - We believe in setting clear goals, taking full responsibility, and staying committed to achieve success. At Nightcap, we focus on results and make sure we follow through on our promises.
• People Are Everything - At Nightcap, we know our people are our greatest asset. We focus on creating an inclusive environment where everyone feels heard, valued, and supported. Because at the end of the day, it's our people who make all the difference.

If you enjoy mixing up delicious cocktails and providing excellent service to create memorable experiences for our guests, then we would be delighted to hear from you.

We look forward to having you join our team at The Piano Works!