Signature Coordinator - UK

Neko Health AB; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Neko Health AB is redefining preventive care with its Signature programme. The Signature Coordinator will ensure every booking is set up correctly, enquiries triaged promptly, and visits coordinated end to end.

This role supports the Concierge, clinic operations, and members, requiring meticulous organisation and calm handling of changing priorities. It runs on a rotating schedule including evenings and weekends, with a focus on delivering an exceptional Signature experience and scalable process

Qualifications

• Experience in a coordination, operations, or administrative role within hospitality, healthcare, or a high-touch service environment.
• Exceptional organisational skills and attention to detail.
• Strong written and verbal communication skills.
• Able to manage multiple priorities and keep track of moving parts without losing accuracy.
• Able to handle highly confidential and sensitive member information with absolute discretion.
• Calm and professional in all situations, with a genuine commitment to getting things right for the member.
• Comfortable working a rotating schedule that includes evenings and weekends.
• Proficient with everyday workplace tools, including Microsoft Word, PowerPoint, Excel and Outlook, to manage schedules, trackers and member documentation.

Responsibilities

• Coordinate and triage enquiries across channels, ensuring timely routing to the Concierge team.
• Coordinate visit logistics end-to-end, including transport and member requirements.
• Brief clinic and operations teams ahead of every visit to ensure day-of smooth delivery.
• Manage high-volume periods and Signature events, communicating in real time with relevant teams.
• Develop SOPs and trackers as the programme grows to maintain consistency and accuracy.

Skills

Coordination

Organization

Communication

Multitasking

Discretion

Calm under pressure

MS Office

Tools

Zendesk

CRM tools

Job description

Mission

Neko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk. Our mission: make data-driven, preventative care accessible to more people, before symptoms appear. In a single, non-invasive visit under an hour, proprietary technology and direct clinical care combine to deliver personalised, actionable insights. It\u2019s a team that thinks in 10x, not 10%. Every role here plays a part in building a world where prevention is the norm, and where your work genuinely helps people live longer, healthier lives.

Role Purpose

The Neko Signature Coordinator is the operational backbone of the Signature programme. You work behind the scenes so that every booking is set up correctly, every logistical detail is handled, and the Concierge team can focus fully on delivering an exceptional member experience.

You are the first to receive and triage enquiries, the person who makes sure nothing falls through the cracks, and the link between the Concierge team, clinic operations, and the member. The role suits someone highly organised and calm under pressure, who is genuinely motivated by getting the details right and can shift priorities without losing accuracy.

This role runs on a rotating schedule that includes evenings and weekends. The right person sees that as part of delivering a truly exceptional Signature experience.

What You\u2019ll Deliver in the First 6–12 Months

• Every Signature booking set up correctly and ahead of time in Neko\'s platforms, with members holding their confirmations, instructions and any personalised requirements well before the visit. (Member First, always)

• Enquiries triaged across all channels and routed to the right Concierge promptly, with status visible at a glance and anything urgent flagged and escalated early rather than late. (Optimistic truth-seeking)

• Visit logistics coordinated end to end, including transport, ordering and specific member requirements, with clinic and operations teams briefed ahead of every visit so nothing is left to chance on the day. (Impact, not activity)

• High-volume periods and Signature events handled calmly, with last-minute changes absorbed and every relevant team kept informed in real time, so the member never feels the pressure behind the scenes. (Member First, always)

• As the programme grows, coordination scales with it: SOPs, trackers and process improvements that keep the team consistent and accurate as volume rises. (Chase 10X, not 10%)

Minimum Requirements

• Experience in a coordination, operations, or administrative role, ideally within hospitality, healthcare, or a high-touch service environment.

• Exceptional organisational skills and attention to detail.

• Strong written and verbal communication skills.

• Able to manage multiple priorities and keep track of moving parts without losing accuracy.

• Able to handle highly confidential and sensitive member information with absolute discretion, including when working with high-profile individuals.

• Calm and professional in all situations, with a genuine commitment to getting things right for the member.

• Comfortable working a rotating schedule that includes evenings and weekends.

• Confident with everyday workplace tools, including Microsoft Word, PowerPoint, Excel and Outlook, to manage schedules, trackers and member documentation.

Preferred

• Familiarity with concierge management, scheduling platforms, or CRM tools.

• Experience with Zendesk or similar.