Signature Cocktail Bartender | Guest Experience Pro

Brightstar Hospitality Management; Grantham; On-site; GBP 18,000 - 24,000; Full time

Job summary

Brightstar Hospitality Management seeks an energetic Bartender to deliver friendly, attentive service and craft drinks to a high standard. You will maintain a clean, well-stocked bar and engage guests with personalised recommendations, aiming to create memorable experiences.

Role requires flexibility to work evenings, weekends, and late nights. Experience in hospitality and knowledge of bar tools/recipes preferred. Join a values-driven team focused on people, quality, and guest satisfaction.

Qualifications

• Excellent verbal communication and interpersonal skills.
• Knowledge of drinks, cocktails, and mixology basics.
• Ability to multitask and stay organised under pressure.
• Passion for guest service and high standards.
• Proactive, positive, and team-minded attitude.
• Flexible to work evenings, weekends, and public holidays.
• Willingness to work late nights when required, including cleaning and closing duties after service.
• Previous bartending or hospitality experience (preferred).
• Familiarity with bar tools, POS systems, and hygiene standards (preferred).
• Confident handling guest queries or concerns professionally.

Responsibilities

• Greet guests at the bar and build a friendly rapport.
• Engage with customers to understand their preferences and recommend drinks.
• Support colleagues during busy periods with clear and calm communication.
• Handle guest feedback with professionalism and positivity.
• Contribute to an upbeat, team-oriented work environment.
• Represent Brightstar’s values in all guest and team interactions.
• Support onboarding of new team members with knowledge sharing.
• Prepare and serve a variety of alcoholic and non-alcoholic beverages.
• Follow drink recipes, presentation standards, and responsible service guidelines.
• Ensure the bar area is always clean, hygienic, and well-presented.
• Comply with licensing, health & safety, and food hygiene regulations.
• Restock fridges, spirits, and garnishes to ensure uninterrupted service.
• Monitor quality and freshness of ingredients used at the bar.
• Assist in the development or promotion of seasonal or signature drinks.
• Upsell premium products, drink specials, and hotel promotions where appropriate.
• Accurately process payments and operate the till system.
• Track bar inventory and alert management to low stock or losses.
• Avoid waste by managing pours and following best practice.
• Contribute to cost-effective use of products and supplies.
• Maximise guest spend through friendly and professional engagement.
• Support revenue goals by creating a fun and inviting bar atmosphere.
• Adhere to all licensing laws and responsible alcohol service procedures.
• Follow safety and sanitation procedures behind the bar.
• Promote environmentally friendly practices such as waste reduction and recycling.
• Report maintenance, safety, or security concerns promptly.
• Protect guest confidentiality and handle data responsibly.
• Treat all guests and team members fairly and respectfully.
• Comply with all company policies, procedures, and operational standards including any hotel-specific brand standards.
• Complete all E-learning and mandatory training within required timeframes.

Skills

Communication skills

Mixology basics

Multitasking

Guest service

Team player

Evenings weekends

Late nights closing

Experience preferred

Job description

Brightstar Hospitality Management seeks an energetic Bartender to deliver friendly, attentive service and craft drinks to a high standard. You will maintain a clean, well-stocked bar and engage guests with personalised recommendations, aiming to create memorable experiences.

Role requires flexibility to work evenings, weekends, and late nights. Experience in hospitality and knowledge of bar tools/recipes preferred. Join a values-driven team focused on people, quality, and guest satisfaction.