Level 1 IAM Support Analyst

Tata Consultancy Services; Workington; On-site; GBP 30,000 - 46,000; Full time

Benefits offered by this job

Health care

Pension

Life assurance

Laptop

Phone

Training resources

Discounts within Tata network

Job summary

Tata Consultancy Services UK is hiring an IAM Level 1 Support Analyst to deliver first-line Identity and Access Management services. You will manage user lifecycle, access provisioning/deprovisioning, password handling, and MFA support while ensuring security policy compliance and SLA adherence.

Joiner/Mover/Leaver processes, audit-ready records, and ITSM ticket handling are core duties for this role.

Qualifications

• Experience with IAM provisioning/deprovisioning and access reviews.
• Strong understanding of security policies and SLAs.
• Experience with PAM and elevated access controls.
• Experience in regulated or critical infrastructure environments.
• Proactive ticket handling within SLA targets.
• Joiner/Mover/Leaver (JML) lifecycle experience.
• PowerShell scripting for automation.
• Knowledge of ITIL frameworks and incident management.

Responsibilities

• Provision, modify, and revoke user access based on approved requests.
• Manage Joiner, Mover, and Leaver (JML) processes.
• Create and maintain user accounts across platforms.
• Perform password resets, account unlocks, and MFA support.
• Execute access reviews and reconcile permissions.
• Handle IAM-related tickets through ITSM tool.
• Diagnose and resolve Level 1 IAM incidents within SLAs.
• Escalate complex issues to Level 2/3 IAM teams.
• Provide updates to users and stakeholders on ticket progress.
• Maintain audit-ready records of access provisioning activities.
• Support periodic compliance reviews and access certifications.
• Identify and report suspicious activity.
• Monitor IAM systems and address operational alerts.
• Update knowledge articles and SOPs.
• Maintain records of user access changes and support activities.
• Contribute to continuous service improvement initiatives.

Skills

Access provisioning

JML processes

Password management

MFA support

Audit & compliance

Privileged Access Management

PowerShell scripting

ITIL processes

Security policies

Incidents management

Education

Microsoft Azure accreditation

Job description

If you need support in completing the application or if you require a different format of this document, please get in touch with at [e-mail] or call TCS London Office number 02031552100 / [phone] with the subject line: “Application Support Request”.

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

The Level 1 IAM Support Analyst is responsible for providing first-line support for Identity and Access Management services across the organization. The role focuses on user lifecycle management, access provisioning/deprovisioning, password management, account administration, and ensuring compliance with security policies and service level agreements (SLAs).

The successful candidate will serve as the first point of contact for IAM-related incidents and service requests while maintaining a strong focus on security, customer service, and operational excellence and does not include Microsoft 365/O365 application administration responsibilities.

The Role

Your responsibilities:

• Provision, modify, and revoke user access based on approved requests.
• Manage Joiner, Mover, and Leaver (JML) processes.
• Create and maintain user accounts across various platforms and applications.
• Perform password resets, account unlocks, and MFA support activities.
• Execute access reviews and reconcile user permissions when required.
• Handle IAM-related tickets through the IT Service Management (ITSM) tool.
• Diagnose and resolve Level 1 IAM incidents within agreed SLAs.
• Escalate complex issues to Level 2/Level 3 IAM teams when necessary.
• Provide timely updates to users and stakeholders on ticket progress.
• Ensure all access requests adhere to security policies and approval workflows.
• Maintain audit-ready records of access provisioning activities.
• Support periodic compliance reviews and access certifications.
• Identify and report any suspicious account activity or security concerns.
• Monitor IAM systems and address operational alerts.
• Update knowledge articles, SOPs, and process documentation.
• Maintain accurate records of user access changes and support activities.
• Contribute to continuous service improvement initiatives.

Essential skills/knowledge/experience:

• Ticket resolution within SLA.
• Accuracy of access provisioning and deprovisioning.
• Compliance with security and audit requirements.
• Customer satisfaction scores.
• Understanding of Privileged Access Management (PAM).
• Familiarity with PowerShell scripting.
• Exposure to ITIL processes and best practices.
• Experience working within regulated or critical infrastructure environments.

Candidates should hold, or be working towards, relevant Microsoft Azure accreditation. The following certifications would be particularly beneficial:

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

As a Disability Confident Employer, we offer an interview to applicants with disabilities or long‑term conditions who meet the minimum criteria for the role. Please email us at [e-mail] if you would like to opt in.

If you are an applicant who needs any adjustments to the application process or interview, please contact us at [e-mail] with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / [phone] to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.