Showroom Project Coordinator

B&Q Limited; Swansea; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Pension scheme

ShareSave options

6.6 weeks holiday

Job summary

B&Q Swansea is looking for a Showroom Project Coordinator to support showroom teams and installers, ensuring a seamless and professional service for customers.

You’ll use design software to bring projects to life, discuss finance, products and installation options with customers, and maintain strong communication across channels.

Qualifications

• You’re great at using technology and have brilliant communication and relationship building skills.
• You’re motivated by targets and a good problem-solver with project management abilities.
• You’re flexible to work on a rota including weekends, evenings and bank holidays.

Responsibilities

• Support showroom teams and installers to deliver seamless service for customers.
• Use design software to bring customer projects to life and explore options.
• Recommend finance, product and installation solutions to customers.

Skills

Communication

Project management

Customer service

Design software

Tools

Design software

Job description

Overview

Showroom Project Coordinator

30 hours per week

Permanent Contract

Shifts available Monday - Sunday, 8.00am - 8.00pm

Competitive salary (£14.10 per hour / £26,945 FTE) with individual bonuses up to £250 per quarter for hitting targets, plus additional team incentives and a £3,000 award for the highest performing 3–5% of colleagues

B&Q Swansea

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Showroom Project Coordinator & help to bring our customers dream kitchen & bathroom projects to life.

What's the job?

You’ll support our showroom teams & installers with the help and advice needed to deliver a seamless and professional service for our customers. Whether it be via phone, email, or face to face, you’ll keep our customers up to date with their projects until completion. You’ll also use design software to really bring customer projects to life, by asking questions and exploring possibilities. Having the confidence to recommend the right finance, products, and installation options is also important in this role.

What we need:

You’re great at using technology but more importantly you’ll have brilliant communication and relationship building skills as you’ll work closely with colleagues & installers to ensure we deliver the best service on every project. You’re motivated by targets and you’re a good problem-solver and project manager too, with a keen eye for design. And you’re flexible enough to work on a rota that includes weekends, evenings and bank holidays.

What's in it for me?

As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.

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