Showroom Project Coordinator

careers-bandq; East Midlands; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Quarterly bonuses up to £250

Top performer award £3,000

Pension scheme

ShareSave options

6.6 weeks holiday

Payroll giving

Job summary

B&Q Derby is looking for a Showroom Project Coordinator to support showroom teams and installers, ensuring a seamless service for customers from start to finish. You will keep customers updated via phone, email or face to face and help bring projects to life with design software.

You will also recommend finance options and products, and coordinate a rota including weekends, evenings and bank holidays to meet targets and deliver results.

Qualifications

• You’re great at using technology but more importantly you’ll have brilliant communication and relationship building skills as you’ll work closely with colleagues & installers to ensure we deliver the best service on every project.

Responsibilities

• Support showroom teams & installers to deliver a seamless and professional service for customers, keeping them updated via phone, email or face to face until completion.
• Use design software to visualise customer projects by asking questions and exploring possibilities.
• Confidently recommend the right finance, products and installation options.

Skills

Communication

Relationship building

Target driven

Problem solving

Project management

Design software

Tools

Design software

Job description

Overview

Showroom Project Coordinator

Full Time - 36.75 hours per week (Full flexibility needed)

Permanent Contract

Shifts available Monday - Sunday, 7am - 10pm

Competitive salary (£14.10 per hour / £26,945 FTE) with individual bonuses up to £250 per quarter for hitting targets, plus additional team incentives and a £3,000 award for the highest performing 3–5% of colleagues

B&Q Derby

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Showroom Project Coordinator & help to bring our customers dream kitchen & bathroom projects to life.

What's the job?

You’ll support our showroom teams & installers with the help and advice needed to deliver a seamless and professional service for our customers. Whether it be via phone, email, or face to face, you’ll keep our customers up to date with their projects until completion. You’ll also use design software to really bring customer projects to life, by asking questions and exploring possibilities. Having the confidence to recommend the right finance, products, and installation options is also important in this role.

What we need:

You’re great at using technology but more importantly you’ll have brilliant communication and relationship building skills as you’ll work closely with colleagues & installers to ensure we deliver the best service on every project. You’re motivated by targets and you’re a good problem-solver and project manager too, with a keen eye for design. And you’re flexible enough to work on a rota that includes weekends, evenings and bank holidays.

What's in it for me?

As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.

If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know. If you would like to be considered under the Disability Confident Scheme please contact us at [e-mail]. If you meet the minimum criteria for the role, we'll consider your application in line with our Disability Confident commitments.