Showroom Project Coordinator

B&Q Limited; City of Edinburgh; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Pension scheme

ShareSave options

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Job summary

B&Q Limited in Edinburgh is seeking a Showroom Project Coordinator to support showroom teams and installers, delivering a seamless service for customers. You will use design software to visualise projects, discuss finance options, and keep customers updated throughout the process.

The role requires strong communication, project management skills and the ability to work on a rota that includes weekends, evenings and bank holidays; full-time 36.75 hours per week.

Qualifications

• Strong communication and relationship-building skills.
• Willingness to work with showroom teams and installers.
• Target-driven with good problem-solving and design eye.
• Flexibility to rota including weekends, evenings, bank holidays.

Responsibilities

• Support showroom teams and installers to deliver a seamless and professional service for customers.
• Use design software to visualise customer projects and explore options.
• Recommend appropriate finance, products and installation options.
• Keep customers updated and track progress until project completion.

Skills

Communication skills

Project management

Design software

Customer service

Tools

Design software

Job description

Overview

Showroom Project Coordinator

Full Time - 36.75 hours per week

Permanent Contract

Shifts available Monday - Sunday, 7.00am - 10.00pm

Competitive salary (£14.10 per hour / £26,945 FTE) with individual bonuses up to £250 per quarter for hitting targets, plus additional team incentives and a £3,000 award for the highest performing 3–5% of colleagues

B&Q Hermiston Gait

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Showroom Project Coordinator & help to bring our customers dream kitchen & bathroom projects to life.

What's the job?

You’ll support our showroom teams & installers with the help and advice needed to deliver a seamless and professional service for our customers. Whether it be via phone, email, or face to face, you’ll keep our customers up to date with their projects until completion. You’ll also use design software to really bring customer projects to life, by asking questions and exploring possibilities. Having the confidence to recommend the right finance, products, and installation options is also important in this role.

What we need:

You’re great at using technology but more importantly you’ll have brilliant communication and relationship building skills as you’ll work closely with colleagues & installers to ensure we deliver the best service on every project. You’re motivated by targets and you’re a good problem-solver and project manager too, with a keen eye for design. And you’re flexible enough to work on a rota that includes weekends, evenings and bank holidays.

What's in it for me?

As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.

You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes:

• award-winning pension scheme
• ShareSave options
• 6.6 weeks holiday
• payroll giving
• an Employee Assistance Programme
• shopping discounts
• colleague wellbeing benefits
• lots more!

We also provide generous breaks to make sure you’re refreshed and able to perform at your best.

If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know. If you would like to be considered under the Disability Confident Scheme please contact us at [e-mail]. If you meet the minimum criteria for the role, we'll consider your application in line with our Disability Confident commitments.