Showroom Host - Toyota

Stoneacre; Tees Valley; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Industry leading competitive salary

Flexible working patterns

Training and development programmes

Career progression opportunities

Pension scheme

Free onsite parking

Employee discounts

Wellness programme

Job summary

Stoneacre Motor Group in Tees Valley is seeking a Showroom Host to welcome customers and guide them to the right person, ensuring a warm, professional showroom experience. You will help create a standout customer journey and support daily showroom operations.

We offer career progression, industry-leading training, and a range of benefits. A full UK driving licence and good IT skills are desirable, with previous customer-facing experience preferred.

Qualifications

• Full UK driving licence required.
• Excellent customer service and interpersonal skills.
• GCSE English and Maths or equivalent.
• Experience in a customer-facing role, preferably automotive.

Responsibilities

• Greet customers and visitors and keep waiting times to a minimum.
• Offer refreshments and engage with products and services in a relaxed environment.
• Handle basic product queries with supporting information and provide professional service.
• Maintain showroom ambience and keep it clean and tidy.
• Direct inbound calls to relevant colleagues or departments.
• Support promotions and events and keep brochures up to date.
• Maintain accurate customer records and handover to sales.
• Attend training and meetings for continuous development.

Skills

Customer service

Team player

Communication

Organisation

IT literacy

Education

GCSE English

GCSE Maths

Job description

About the role…

We are excited to be recruiting for a Showroom Host. This is an unrivalled opportunity to join one of the UK’s fastest growing motor groups.

This is a fantastic opportunity to take the next step into your customer service development and become the best of the best.

You will be responsible for greeting and welcoming customers and visitors on arrival into the showroom and ensure they are guided to the right person.

As a Showroom Host, you will be a valued team member committed to delivering the best customer service that exceeds our customers’ expectations. You will make each Stoneacre customer feel valued, and provide the highest level of customer care, all whilst contributing towards making Stoneacre the Number One Motor Group.

Do we have your interest…?

Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success. So, what is in it for you?

• Industry leading competitive salary
• A flexible approach to working patterns
• A range of training and development programmes
• Industry leading career progression opportunities
• Contributory workplace pension scheme
• Uniform provided
• Long service reward
• Customer introduced reward
• Employee discounts
• Access to discounts on retailers, restaurants, holidays and much more
• Wellness programme
• Free onsite parking

An average day as a Showroom Host…

• Greet customers and visitors, ensuring waiting times are kept to a minimum.
• Offer customers and visitors refreshments.
• Encourage customers to engage with the products and services in a relaxed environment.
• Handle basic product queries using supporting information, providing our customers with confidence that they are receiving a professional service.
• Ensure the customer experience is personalised and efficient.
• Maintain and coordinate the showroom environment and ambience and ensure the showroom is clean and tidy in accordance with operational guidelines.
• Handle inbound telephone calls and direct them to the relevant colleague or department.
• Work with the showroom team to support promotions and events, ensuring brochures are up to date and in the right places.
• Maintain accurate customer records, keeping them up to date.
• As a fully embedded member of the team, you will ensure sales opportunities are handed over seamlessly to our sales colleagues.
• Attend training and meetings as and when required to ensure your continuous development and gain specialist product knowledge.

About you…

• You will be a strong team player and comfortable working with others.
• You will have strong influencing skills with the ability to build relationships as well as being empathetic, confident, engaging and pleasant.
• You will be customer focused and enjoy providing excellent service to our customers and meeting their needs.
• You will be organised, professional and efficient under pressure.
• You will have a full UK driving licence, good IT skills, administrative skills, and a good level of general education, ideally GCSE English and Maths.
• You will have previous relevant experience working in a customer-facing role preferably within the automotive industry.
• We want you to love what you do – The rest will come naturally.

“Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves."