Showroom Assistant

Farrow & Ball; Harrogate; On-site; GBP 18,000 - 22,000; Part time

Job summary

Join a luxury British lifestyle brand as a Showroom Assistant in Harrogate. This part-time role involves delivering exceptional customer service, maintaining showroom standards, and supporting sales. Ideal for those who thrive in a fast-paced environment and have a passion for home decor.

Benefits

25 days’ annual leave pro rata

Performance-based salary reviews

Enhanced maternity and paternity pay

Staff discount on F&B products

Employee Assistance Programme

Health Cash Plan

Company Sick Pay

Group Pension Scheme

Life Assurance

Cycle to Work scheme

Qualifications

• Proven track record in sales and customer satisfaction.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Maintain showroom and displays to the highest standards.
• Engage with customers and provide excellent service.
• Assist with stock management and process transactions.

Skills

Communication

Sales

Multitasking

IT Literacy

Job description

Farrow and Ball - Showroom Assistant, Harrogate (22.5 hours per week)

We are currently seeking an enthusiastic individual to join our Showroom team in Harrogate as a Showroom Assistant. This is a part-time position, with some weekend work required.

Farrow & Ball is a luxury British lifestyle brand renowned for richly pigmented paint and handcrafted wallpaper, using traditional print methods and high-quality ingredients. Established in Dorset in 1946, we have expanded to 60 showrooms worldwide, supported by a global network of stockists.

Our success is driven by our passionate team, from those handcrafting each tin to our showroom staff, all committed to providing customers with a positive and engaging experience.

Role Overview

As a Showroom Assistant, your main responsibilities will include delivering exceptional customer service, driving sales, and supporting the team in achieving targets. This role offers a great opportunity to explore your creative potential and contribute to our luxury brand's growth.

Key Responsibilities

1. Maintain the showroom, stockroom, and displays to the highest standards, ensuring they are neat and tidy at all times.
2. Engage with customers to build meaningful relationships and understand their requirements.
3. Provide excellent customer service, handle complaints professionally, and offer accurate advice on colour and suitability.
4. Assist with stock management, including timely deliveries and replenishing the shop floor.
5. Process transactions accurately and handle refunds where necessary.
6. Support the team during busy periods, sickness, holidays, and emergencies.

Key Attributes

1. Exceptional communication skills.
2. Proven track record in sales and customer satisfaction.
3. Ability to work effectively in a fast-paced environment.
4. Strong multitasking skills.
5. IT literacy.
6. Desirable: Technical knowledge of paint and wallpaper.

This role involves regular lifting and manual handling of products; training will be provided as needed.

What We Offer

• 25 days’ annual leave pro rata plus bank holidays.
• Performance-based salary reviews.
• Enhanced maternity and paternity pay.
• Staff discount on F&B products.
• Access to retail discounts platform.
• Employee Assistance Programme with 24/7 support.
• Health Cash Plan.
• Company Sick Pay.
• Group Pension Scheme, matched by F&B.
• Life Assurance.
• Refer a Friend scheme.
• Cycle to Work scheme.
• Season Ticket Loans.

Our Commitment

At Farrow & Ball, we are dedicated to promoting equality, diversity, and inclusion. We consider applicants solely based on skills and experience, without discrimination based on race, age, disability, religion, sexual orientation, gender identity, or family status, including pregnancy.