Registry Officer (1FTE)

Royal College of Art; City of Westminster; Hybrid; GBP 30,000 - 38,000; Full time

Job summary

Royal College of Art in London seeks a Registry Officer to support postgraduate student services, admissions, enrolment and student records. You will work under the Admissions and Enrolment Manager, acting as a key contact for your School and collaborating with academic and professional services colleagues.

The role involves handling enquiries via ServiceNow and ensuring timely CAS issuance. The successful candidate will have strong administrative skills, meticulous attention to detail, and the

Qualifications

• Administrative experience in a busy, customer-focused environment.
• Good understanding of the student lifecycle and admissions processes.
• Ability to prioritise a varied workload and maintain accuracy.

Responsibilities

• Support admissions and enrolment from checks to registration.
• Maintain accurate student records and CAS documents within timescales.
• Respond to applicant and student enquiries via ServiceNow.
• Support compliance activities related to UKVI, HESA and data protection.

Skills

Administrative

Data entry

Customer service

ServiceNow

Tools

ServiceNow

Job description

Kensington, London, United Kingdom/Hybrid

Registry Officer

Join the Royal College of Art and help deliver an outstanding student experience.

The Royal College of Art (RCA) is the world’s leading university of art and design, renowned for its postgraduate-only community of artists, designers, researchers and innovators. As we continue to shape the future of art and design education, our professional services teams play a vital role in supporting our students throughout their journey with us.

We are seeking a highly organised and customer-focused Registry Officer to join our Registry Operations team. This is an exciting opportunity to contribute to the smooth and effective delivery of key postgraduate student services, with a particular focus on admissions, enrolment and student records.

Working under the direction of the Admissions and Enrolment Manager, you will act as a key Registry contact for your designated School, building strong working relationships with academic and professional services colleagues. You will support the admissions and enrolment process from application checks and offer generation through to registration, ensuring student records are accurate, complete and maintained to a high standard.

You will also respond to applicant and student enquiries through our ServiceNow platform, support registration and induction activities, and help ensure that Confirmation of Acceptance for Studies (CAS) documents are issued within the required timescales. Working collaboratively with teams across the College, you will contribute to important compliance activities, including those relating to UKVI, HESA and data protection.

We are looking for someone with administrative experience in a busy, customer-focused environment and a good understanding of the student lifecycle. You will bring excellent organisational skills, strong attention to detail and the ability to prioritise a varied workload, particularly during busy admissions and enrolment periods. Confident using digital systems and databases, you will be an effective communicator who takes initiative, solves problems and works collaboratively to deliver an excellent service.

If you enjoy working in a fast-paced environment, take pride in accuracy and providing outstanding customer service, and would like to play a key role in supporting the RCA’s postgraduate community, we would love to hear from you.

Closing for applications at: 11.59pm 8 th November 2026

Interviews are expected to take place on 25 th November 2026

Please note: We reserve the right to close this vacancy early should we attract significant numbers, 24 hours’ notice will be given to those pending applications via our recruitment system.

The Royal College of Art (RCA) aims to foster an inclusive culture which promotes equality, values diversity and maintains a working, learning and social environment in which the rights and dignity of all its staff and students and stakeholders are respected.

We recognise the broad range of experiences that a diverse staff and student body brings and how this strengthens our research and enhances our teaching. In order for RCA to remain a world-leading institution we are committed to promoting equity, diversity and inclusion (EDI) principles throughout all of our processes, from application through to appointment.

Royal College of Art, Kensington Gore, London SW7 2EU

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