Shopping Centre Operations Manager

JR United Kingdom; Stoke-on-Trent; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading UK shopping centre seeks an Operations Manager to oversee day-to-day operations. In this pivotal role, you'll manage complex site operations, ensure high safety standards, and maintain strong tenant relationships. Ideal candidates are experienced in facilities management, with a detail-oriented mindset and strong communication skills.

Qualifications

• Experienced in facilities or operations management in retail or commercial settings.
• Strong background in managing H&S and compliance programmes.
• Proficient in budget handling and supplier management.

Responsibilities

• Oversee all operational activities for a major shopping centre.
• Lead service delivery, maintenance, and supplier performance.
• Maintain asset value and ensure compliance excellence.

Skills

Organisational skills

Leadership

Communication

Detail-oriented

Education

IOSH or NEBOSH certification

Job description

Social network you want to login/join with:

col-narrow-left

Client:

Location:

stoke-on-trent, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

3

Posted:

10.06.2025

Expiry Date:

25.07.2025

col-wide

Job Description:

We’re working with a leading UK shopping centre to recruit an Operations Manager – a key role overseeing day-to-day operations at one of the city’s flagship retail destinations.

If you’re an experienced operator with a background in managing complex sites, leading supply partners, and ensuring high safety and service standards – this could be your ideal next step.

What’s in it for you?

Take the reins on all operational activity for a major shopping centre

Lead service delivery, maintenance, H&S, and supplier performance

Build strong tenant relationships and support seamless centre operations

Play a vital role in maintaining asset value and compliance excellence

Be part of a high-performing management team with real progression opportunity

Who we’re looking for..

A facilities or operations management professional from retail, commercial, or multi-let property

Strong experience managing contractors, H&S, compliance, and PPM programmes

Confident handling budgets, invoicing, and supplier contracts

A hands-on leader with excellent organisational and reporting skills

Ideally IOSH or NEBOSH certified, with a proactive and safety-first mindset

? Great communicator, detail-oriented, and thrives in a dynamic, customer-facing environment? Let’s talk.

? Interested or know someone who might be? Get in touch at [emailprotected] or apply directly to this listing.