Shopify Operations Manager (UK-based) Full-time | 20823

Praxy; United Kingdom; Remote; GBP 51,000 - 59,000; Full time

Benefits offered by this job

100% Remote

Performance incentives

Training & career growth

Flexible schedule

Job summary

Wing is seeking a Shopify Operations Manager to lead our remote Shopify store, oversee the customer service team, monitor order statuses, and coordinate with factories to ensure smooth stock arrivals.

You will build and maintain SOPs in Notion, track weekly KPIs, and keep projects organized while reporting to senior management. This role is fully remote with UK-friendly hours and opportunities for growth.

Qualifications

• Proven experience managing a Shopify store and multi-SKU inventory.
• Strong customer service leadership with KPI tracking.
• Ability to build SOPs and operate without supervision.
• Experience with Notion for SOPs and project tracking.

Responsibilities

• Oversee CS team, monitor response times and handle escalations.
• Forecast stock levels, coordinate with factories and manage logistics.
• Update inventory, track orders, and send customer tracking information.
• Develop and maintain Notion SOPs, workflows, and weekly KPI reporting.

Skills

Shopify store management

Team leadership

Inventory forecasting

Customer service

Notion proficiency

SOP creation

Tools

Shopify

Notion

Job description

## About the rolePlease whitelist the domains \"lever.co\" and \"hire.lever.co\" with your email provider to make sure you get our emails.Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!Shopify Operations ManagerWing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.And we’re looking for a Shopify Operations Manager to start immediately!Duties and Responsibilities include but are not limited to:-Team Oversight & Customer Service: Manage the existing CS team, track response/resolution times, and handle escalations, refunds, and exchanges. Identify missing SOPs and improve FAQs and automated responses.-Inventory & Logistics: Monitor stock levels, track sell-through rates, and forecast restock timing. Liaise with factories, oversee production timelines, and manage logistics for stock arrivals.-E-commerce & Shopify Management: Update inventory for SKUs and product variants weekly, check order statuses, and update customers with tracking info (they use Parcelwill).-Operations & Systems: Manage the Notion workspace, build and improve SOPs, track launches and campaigns, and keep projects organized and on schedule.-Reporting: Manage weekly KPIs and reporting to ensure the team is running efficiently and maintaining quality standards.Required Tools-Shopify-NotionQualifications:-Proven experience managing a Shopify store.-Solid experience handling inventory tracking, multiple SKUs, and forecasting.-Must be able to operate independently as an Operations Manager. Someone who can build SOPs, improve workflows, and work without supervision.-Experience managing customer service systems, reporting, and overseeing a team.-High reading, writing, and clear spoken communication to liaise directly with customers, factories, and internal staff.Technical Requirements:-USB Headset with Noise Cancellation feature-Working Webcam-Computer with at least 1.8 GHz processor and at least 4GB RAM-Main Internet Service Speed: at least 25 Mbps cable connection-Backup Internet Service Speed: at least 10 MbpsBenefits:-Performance Incentives-Job Security and Stability-Paid Training-Inclusive Culture-Upskilling Opportunities-100% Work-From-Home-Exceptionally Supportive Team-Opportunities for Career Growth-Fun Work Environment-Holiday & Overtime PaySchedule: 9AM to 6PM UK Time | 40 hours per week, Full-timeLocation: 100% RemoteSalary Package: Up to $7K/monthPlease note:* Only qualified candidates will be invited to take the assessment & scheduled for an interview.* We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website.* You may also refer your friends using our Affiliate Marketing Program and earn up to $30 if your referral is hired.## PaySalary Package: Up to $7K